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I was absolutely dreading moving from one digital download solution to another and have been putting it off; only making the problem worse as more orders came in. Earlier today, I'd already installed what's probably the #1 app in this category and was super frustrated with the project ahead of me, synchronizing past orders, downloadable products, etc., and as I talked with their support and read their documentation, I realized that I had a long a tedious project ahead that seemed unavoidable. And although I've been on Shopify for about 6 years and feel like I know most of the apps out there, I decided to Google and see if there was a digital downloads solution that I hadn't heard of - thank goodness I did. I've done what I expected to take a week, in a matter of hours and their support has been super fast and responsive to answer the questions not already covered in their solid documentation. If you're thinking about a different digital downloads app, just stop and get this one. There's no product count limits or other nonsense, the price is very reasonable and it has all the features you probably need.
Thank you so much for your kind words! I'm really glad it was an easy switch over for you, that's what we love to hear :) if you ever need anything, we are just a message away
You can't pick between different downloads based on the variant, and most annoyingly? You get instant charged for the app as it has NO free trial. I had to bump up the plan to actually be able to try out the features. I realized I didn't want it within an hour and uninstalled it. Today I get a surprise charge for $10. I hate apps that do this. We NEED to be able to trial a program to see if it works with our stack before we start paying money. Unacceptable.
Hi there,
Apologies about your experience with our app! We are currently developing variants compatibility so this will be available in the coming weeks. We have a free plan available where you can use most of our features, the paid plans are additional extras and storage space. We follow Shopify's rules with their payment system, please contact us at support@massivemonkey.io so we can help you with a refund. Would you like to use our Platinum plan for free for a month? We are happy to help! We always love tailoring a plan to suit store owners best.
Update:
We have progressed the app to a level of perfection, I am confident in saying :) if you are ever interested in using our app again, I would be more than willing to guide and help you through all the changes and upgrades that solve your previous issues. Always here to help! We now include a free trial and Shopify have also now changed the system on how they take payments so you will never run into issues like this again.
I'm really happy with this app! The free plan covers the essentials and works well. I have just reached out to their support about a small email content issue, but other than that it's great and hasn't got as many limitations on the free plan as other digital download apps.