Fileflare Digital Downloads

Top level customer service!
Helped to solve all my questions.
Highly recommended!

We have been using this app for downloads for quite some time. They now added a new feature, allowing it to access all purchased downloads by having a special "Downloads" button within the customer accounts.

We added this feature but it wasn't working. We contacted support and William was quick in answering and solving the problem, which was caused by an another app! Absolutely amazing support. Thank you.

I can highly recommend this app to offer downloads.

I love the FileFlare app. You can store multiple PDF files in one product, and the customer service is perfect. They respond immediately and are super friendly, skilled, and helpful.

Fileflare is an excellent digital download app. Not only can it do everything other similar apps can do. The price is absolutely fair, and you get unlimited bandwidth (for me, one of the reasons I'm switching). The best thing, however, is the support from William. All my questions were answered straight away, and missing but important function for me was implemented within a short time.

If you are selling any online product you need this app! This app has been expertly compatible with Shopify and also very beginner-friendly for someone like myself. I like how you can limit how many IP adresses a customer has to access their purchase to avoid customers sharing to one another. The customer support is also excellent and I couldn't recommend this any more, very impressed!

This app is awesome. I could link up all of my digital downloads to customers' accounts in bulk with the help of WIlliam. He went above and beyond to help me out with quick replies and easy solutions. I couldn't recommend this app more!!

I've been searching for an app that does what Fileflare does for years (selling digital with physical products, pre orders etc) and have tried many different apps, all with varying degrees of problems. Fileflare seems like it's in a field of it's own.

The service, care and understanding of the needs of this kind of app has really been amazing, I couldn't recommend the team and this app high enough.

A++++++

I make my living selling ebooks and have for over a decade. I also managed software product managers and developers at Dell for many years. When I decided to move to Shopify finding the right platform for handling ebook delivery - both for me and my customers - was paramount.

I looked at ALL of the download apps and installed many as trials. It came down to DDA or Sky Pilot. Both are robust and both provided top notch support. In the end I went with DDA because 1) they had a critical feature that Sky Pilot lacked 2) once I understood why Sky Pilot lacked the feature it made it even clearer that DDA was a better choice for me and 3) Sky Pilot charges for bandwidth, DDA does not.

The missing feature was on-demand stamping. Sky Pilot cannot do on-demand stamping. They stamp the book and then save it for future downloads. That means 1) if your stamping changes or if you update the books you need to restamp every past sale you made and resave it. And, because Sky Pilot charges for bandwidth going to the AWS server they use, every time you have to update a book with a stamp you have to pay for bandwidth. I suspect they have bandwidth charges from Amazon they need to cover. That means that the fees they charge their customers aren't totally in their control. That's a red flag for me.

The fact that Sky Pilot's architecture choices inhibited their ability to deliver what I consider a pretty fundamental feature for digital asset sales also concerned me regarding future capabilities. If you don't need stamping, and bandwidth costs aren't a concern, Sky Pilot (or another app) may be the right choice for you. The person I worked with at Sky Pilot was very responsive and really did try to find a solution for me. They are good people. Their app, though, had insurmountable issues for me.

DDA has delivered everything I've needed (and has some things I didn't have on my list but I hope to take advantage of in the future). They continue to be incredibly responsive - always getting back to me very quickly (even when it isn't normal work hours on their end) and they have proactively followed up with me to make sure issues are resolved (seriously - when is that last time that happened?!). I have been nothing but delighted with their solution and their service. Lots of bigger companies could take lessons from them on how to turn customers in to enthusiastic fans.

So, ya, five stars - because that's the most Shopify will let me give them.

I used to have skypilot and customers had to log in to get their download, them they had to check their email, go back to the web page.. It was a while ordeal and the layout did not look good. Then I switched to customer hub and integrated digital downloads. Oh my god- it looks SOOOO freaking good, and the download link appears right after processed payment- inside the checkout! It's so convenient and the customer can shop as guest, too. In the customer hub all the downloads can be accessed through customer account. It's neat, organized and intuitive. Ive tried so many apps to have downloads and customer accounts, but this one has everything in one app!!

Unparalleled Support and Outstanding App Performance!

I've been using the DDA Fileflare Digital Download app to manage the digital goods for my business. This app has significantly streamlined how we handle our downloads, but what truly sets this app apart is the exceptional support from William Sutton.

William went above and beyond to help us set up the application, ensuring that it seamlessly integrates with our existing systems. He was incredibly responsive to our queries, and whenever we faced any technical challenges, William was there to provide prompt and effective solutions.

His dedication to excellent service has not only made the technical side worry-free but also enhanced our overall operation. Thanks to his support, we can focus more on our mission rather than technical issues. I highly recommend this app to anyone looking for a reliable and efficient solution for managing digital downloads. The app works flawlessly, and with William's support, you will be in great hands!

Thank you, William and the DDA Fileflare team, for your outstanding service!