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The support is exceptional. I looked long and hard for an application that had these features. This one not only does exactly what I was looking for, it was very easy to setup. When I had a question, William answered very nearly immediately - AFTER hours - and took care of it fully for me. I am truly impressed. Five stars!
Best thing ever! I am using the premium plan, and it works flawlessly.
Fast upload-download speeds, no delays in mails, easy to download from the checkout page, great customer service, customized mails etc.
If you are selling digital downloads, this is what you need!
Right now I'm still on the free plan and so far everything seems to work as expected and suitable for selling large and secure digital downloads. Looking to upgrade to a custom plan soon and the support has been great!
Downloadable Digital Assets by Massive Monkey is Massively Awesome ;) I tested out quite a few of the other Shopify Apps for managing digital downloads and this really checked all the boxes of what I needed for my store. So I was already set and sold but to add to how awesome it is, Benjamin the lead developer has been super responsive with support and features requests. Highly recommended app
Really an excellent app to deliver digital assets, and the customer team William really helped me to understand the problem, and solved it within 5 minutes, It was an above-expected gesture of help for me, Good luck to the developer and support team.
Thanks so much for the kind review! Always here to help, so if you ever need any, just drop us a message and we can help as fast as we can :)
Very easy to set up and use thanks to the excellent documentation and online support which quickly answered some questions I had. I had 21 PDFs ready for purchase and download in less than 4 hours after installing the app.
Thoroughly recommended.
Thank you so much for the review! We are glad you found our tutorials and support helpful :) Always here to help if you are ever stuck with anything.
I've only recently found this app but it works so well! Super simple and straightforward to use. Takes seconds to download and start using effectively! Highly recommend!
Thanks for your review! That's our goal to make the easiest-to-use app with the fastest setup time. If you ever need any help, just drop us a message and we'll get back to you straight away.
I had some questions about which product would suit as we are just starting up. I used the chat function and found them (Will) really helpful and we are now set up for digital downloads in our (what started off to be) product based Shopify store. Really happy with the service and highly recommend them.
Thanks so much! Really glad to hear we helped you. I'm always available if you have any questions!
BEST RECOMMENDATIONS! I sell books and e-books and lots of them and I needed a system, where one purchase or file could not be shared multiple times. Downloadable Digital Assets does just that, so I know that my books are protected. I must say that I have had the best experience and customer service ever on any app I've ever used. Will has helped me and even added features to the app based on suggestions - which means that the product works exactly like I hoped for. They reply fast and follow up - it's truly a passionate founder who wants to make the best experience for his customers.
I'm happy to be a customer and I am excited to follow the development of this company as I know they will listen to what the customers are looking for.
Thank you so much Kind regards Hannah
Thank you so much for the kind words! I love hearing that you've had a great experience with our app and support :) great to have you on board! Let me know if you ever need any help and I'm here!
I Bought Professional Subscription (75 GB), the setup was smooth and super easy, the tutorial and guide at every level is just amazing. I haven't published the store yet, I will keep this review updated for more feedback.
Update: I am done with all the process and I can't thank enough to this awesome app, here are key features that i loved;
1- Super fast drag and drop
2- Customize files (So I am able to attach a customized asset to a specific order and customer can have it store in their customer accout)
3- All in one access - So I can view orders, products, assets all in this app and can edit orders, update and view the assetts attached to a product or a product with attached asset - very helpful
4-Email deliverability is super quick unlike many apps - I assume the developers who have invest in robust technologies - Also, Customizing email is very simple and gives me a lot of control in terms of adding different fields
5- Control on Assets is unparralleled...
Looking for more amazing features and apps from you guys! Keep up the good work!
Thanks so much for the review! If you need any more help or have any questions regarding the features, then please drop us a message :) always happy to help.