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App doesn't work...don't use it! Not worth the headache and hassle of resending customers the product
Garbage app. Had to delete it. Would not send links upon fulfilling the order. It would essentially time out and then produce an error message.
Won't even open the App dashboard on Safari. I've cleared all cookies etc, nothing. Waste of time.
NOT working! Promising the setup was, maar it does not what it promises...
404 Page Not Found
The page you requested does not exist.
Problems, problems, problems. Use the other Digital Downloads apps instead. I changed to one of the other ones and it worked straight away.
Hey, there. Sorry to hear that you've encountered so many problems with our app. If you run into any issues with our app, our Support team is always available to assist you. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3eNr2bD) and log into your account to create a support request. Cheers! -Elias, Shopify Support
I have been trying to add an attachment to the Weekly Achievement Tracker on my website herbeautifulbrand.com and I can not for the life of me find out where to add it. I have looked high and low and it just keeps taking me through an internal loop. Unfortunately, I will be removing this app from my store as it has proven to be useless. Hopefully, this is made easier in the future for store owners.
It doesn` t work. I tried to upload a pdf several times and never works. The link dont refresh and i cant open the link to upload the documents
Thank you for reaching out and writing your review, and I am sorry to hear that you are having this issue when trying to use the Digital Downloads app. I would recommend uninstalling and re-installing the app to see if this helps, but if the problem persists you can contact our support team directly for further assistance on this: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Mallari, Jessa M: Alright! Since we have already done all of the basic troubleshooting needed and it is still not working, I will go ahead and send this up to our technical team so they can check on what could have happened. Once I have received an update from them, I will immediately send you an email.
Thats the end of story.... This app is not safe fr your store, too many problems without solutions..
Doesn't work. Studied all the tutorials, watched all the videos and nothing helped. It was just an endless repeat of the 'go to product page, turn off channels and save then click add file' page no matter what I did. Total waste of time.
Hi there, Hoja Designs. Thanks for taking the time to leave a review for Digital Downloads. I'm sorry to hear that you're not happy with the functionality of the application, and that it isn't performing as you would like it to.
We would be happy to hear your suggestions on how we could improve the application, or help you address any issues you're facing. I invite you to reach out to our Live Support Team via this link here (https://bit.ly/3c5icUc) so one of our Advisors can collect your suggestions, and help find solutions for the issues you're facing. -Imogen, Shopify Support
It just simply won't work. It goes in circles over and over again but you can't upload a file or anything at all.
I'm sorry to hear that you've had this issue with the Digital Downloads app and we appreciate you sharing your feedback with us here. I would recommend first trying to access the app via another browser or device to see if the issue is still present there, and if it is, then uninstalling and reinstalling the app to see if that resolves the problem.
If you're still having issues, please contact our support team so we can authenticate you on the store and take a closer look at this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support