Recenze (483)
Zpřesnit
-
Podle hodnocení
This app is flawless!! Extremely reliable.
The customer service agent is helping me patiently, so I will update my previous review. I am hoping the app issue can be solved soon, so I can start to sell
Decent design but had customers complaining about "corrupt" files and other errors when opening PSD files. I switched back to dropbox links and haven't had any issues since.
Does exactly what it needs to do, very good.
what a useful app, works well for the need of my store, www.artatler.com, an art marketplace! It does help to allow me to sell digital items. It's light. I do hope that it can allow digital download without redirection to a new download page. But it works just fine for my current need.
www.artatler.com, art marketplace & digital art gallery.
Terrible app, terrible support, couldn't get help for the issues, and many users are experiencing errors download through this app, but not on any other app, with the same exact files. Don't use it, or you will be hiring another support member to help handle all of the download error emails to come.
Thank you for taking the time to write your review and we appreciate your feedback on how we can improve the Digital Downloads app. -Victor, Shopify Supprot
It worked for a while and it works well if you have very few orders during the day. In case of release of products and high traffic, the download does not start and the email with the link arrives after 48 hours. My file was 1Mb. After this I had another issue that does not make sense: the app marked as fulfilled an order that included both a product to be shipped and a digital download.
Shopify missed the boat here. Many digital creators have multiple files per product and you cannot do that with this product.
Thank you for writing your review and for providing us with your feedback and suggestion. I can certainly see why having the option to add multiple files to a single product would be helpful to you when selling digital files, and we appreciate you making your recommendation here. I will submit your comments to our development team for them to consider. -Victor, Shopify Support
Basic app, good because free and no limits, but has its internal limit.
Only a few liquid variable can be added to the mail template and that's a huge set back.
HORRIBLE APP FULLFILLS FRAUD ORDERS!! ANYONE WITH A STOLEN CREDIT CARD CAN ORDER YOUR ITEMS AND DOWNLOAD THEM!!! THEN A FEW DAYS LATER SHOPIFY WILL STEAL THE MONEY BACK FROM YOU AND CHARGE YOU A $15 CHARGE ON TOP OF GETTING YOUR ITEMS STOLEN!! THEY KNOW WHATS GOING ON AND STILL CONTINUE TO LET THIS HAPPEN!! DISGUSTING!!!! EMAILED THEM MANY TIMES AND CONTACTED SUPPORT OVER A DOZEN TIMES!! I HAVE BEEN SCAMMED OVER AND OVER AND OVER AND OVER BY THE FRAUD CUSTOMER AND BY SHOPIFY!!
Hi there, Famoushustle. Thank you for taking the time to complete this review. We're sad to hear about this situation with your shop. Situations like this can be frustrating, and we do our best to equip businesses with the tools needed to avoid fulfilling orders like this. As a reminder, Shopify will flag suspected fraudulent orders for you with different levels of likelihood. If you're falling victim to fraudsters purchasing your digital downloads, consider changing your download settings to require manual fulfillment. This will let you review fraud indicators and determine if the person purchasing is a legitimate customer. You can refer to this document here for advice on how to enable this setting: https://bit.ly/3H26Zod. Thanks again for your review! -Imogen, Shopify Support