Recensies (492)

Algemene beoordeling
2,6
Cijfers per recensieniveau
  • 31% recensies zijn 5 sterren
  • 12% recensies zijn 4 sterren
  • 15% recensies zijn 3 sterren
  • 15% recensies zijn 2 sterren
  • 27% recensies zijn 1 sterren
26 maart 2014

New to this and finding out how to add digital products is infuriating. I'm not dense, either.

FREENET
Verenigde Staten
20 dagen gebruiken de app
11 oktober 2023

The app never worked from day 1. This is very problematic for a new store like mine. Just don't offer this if you can't develop a working app. Support instructed me to uninstall and reinstall. Waste of time.

Urban Nutrition Labs
Verenigde Staten
15 dagen gebruiken de app
Shopify heeft geantwoord 13 oktober 2023

Hi, there! Thanks for your review and I'm sorry to hear you're having trouble with our app. Uninstalling and reinstalling is a common troubleshooting step that we recommend with our apps and third-party apps.

I recommend getting back in touch with us here (https://bit.ly/2AWw5VA) so we can investigate the issue you're having further. Thanks again! - Greta, Shopify Support

13 september 2023

Constantly issues happening, files not working, etc.

My Store
Canada
12 dagen gebruiken de app
Shopify heeft geantwoord 15 september 2023

Hi, there. We appreciate you leaving a review. If you're having trouble with this app our support team would be happy to help here: https://shopify.link/vRnL. This guide may be able to help you out in the meantime as well: https://shopify.link/vaWl. -Erin, Shopify Support

19 september 2024

this goes out of its way to be clunky and cumbersome. if you're here looking for a solution to sell music, unfortunately this probably ain't it.

Topshelf Records
Verenigde Staten
14 minuten gebruiken de app
2 augustus 2021

I did all the configuration of the app, but the email is not being sent automatically to my client, could someone help me? How should I proceed?

produtobom.com
Brazilië
11 dagen gebruiken de app
Shopify heeft geantwoord 10 augustus 2021

Thank you for reaching out and writing your review. In order to have the digital file automatically sent to your customer after they complete their purchase, you need to enable the "Automatically create fulfillments" option in the app's settings. This will ensure a download link is emailed to the customer immediately. More information on this can be found here: https://bit.ly/3e2fjEf.

If you have done this and emails still do not seem to be sending to customers after purchase, I would recommend getting in touch with our support team directly so they can take a closer look at this for you and help troubleshoot the problem: https://bit.ly/2AWw5VA. -Victor, Shopify Support

6 juni 2023

Not working how it is intended. It was a waste of my time setting up my products, and if I would have gone live with this - It would have been a disaster.
I did reach out to support, who told me "Yep, looks like a problem on our end". But judging from the reviews - this looks like an ongoing issue for months now. Not really comforting. Just ended downloaded a different app and it worked as intended.

The Crabby Jelly
Verenigde Staten
11 dagen gebruiken de app
Shopify heeft geantwoord 10 juni 2023

Hi, there. We appreciate you reaching out and sharing your feedback here. I understand you haven't had an ideal experience using the app and I would like our team to take another look into this. If you'd like, you can reconnect with us via the Shopify Help Center (https://bit.ly/2AWw5VA) to share what issues you're facing. - Victoria, Shopify Support.

1 augustus 2024

Shocking app, very poor from Shopify considering the high monthly fees we pay. Does not allow you to add branding to the email that sends the download, so it looks like spam and builds a distrust with your customers

Reggie and Friends
Australië
Ongeveer 24 uur gebruiken de app
Shopify heeft geantwoord 8 augustus 2024

Hi, there! Thank you for your review. I understand how being able to add your branding to the Digital Downloads email would be beneficial for your business, so I have shared your feedback with our developers. I can't guarantee the change will be implemented, but if it is, an update will be posted to the Shopify Changelog (https://shopify.link/N5vR). Thanks again for your feedback! - Greta, Shopify Support

5 februari 2019

App doesn't work...don't use it! Not worth the headache and hassle of resending customers the product

Behind The Bundles
Verenigde Staten
8 dagen gebruiken de app
12 september 2023

Catastrophique... Et le support Shopify n'est absolument pas compétent et ne connait même pas le fonctionnement de l'application.
J'ai passé des jours à charger tous mes fichiers et mes clients ont l'impossibilité de décompresser les fichiers zip générés par l'application.
Pourquoi laisser en ligne une app qui ne fonctionne pas et qui n'a aucun support ??

Bijou de Ré
Frankrijk
7 dagen gebruiken de app
14 april 2020

Garbage app. Had to delete it. Would not send links upon fulfilling the order. It would essentially time out and then produce an error message.

Instructional Design Genius
Verenigde Staten
6 dagen gebruiken de app