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so fucking great! help so much! helps with automation so well and the limit of times someone can download the file? this is just perfect!
Hola! la app me parece muy muy buena opción, que hacer en caso de no recibir el enlace de archivo cuando ya realizaron una compra? tengo ese problema gracias!
For some reason, my customers are not receiving the digital file attachment after purchase. Upon checking on their order in Shopify, I see there is note stating, "This order has no digital attachments" despite me confirming that the file is attached to the product in the settings for download. I am having to send URLs manually. However, when I create an order manually, the details do indicate there is a file attached and the file is sent automatically with an email sent.
Thank you for sharing your feedback, and for letting us know about the problem you've come across here. I'd like to help look into this further, so I'm going to follow up with you via email shortly. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. Hope to hear from you soon! - Oliver, Shopify Support
stopped working..can't add any more digital products..was working when i first installed it...don't know what happened..
My customers haven’t been able to download the files once they make purchase. This does not make our store look good
Hi, there. Thank you for getting in touch and sharing your app experience. I apologize for the inconvenience caused to you and your customers due to the inability to download purchased files. I suggest reaching out to our support team through the Help Center (https://bit.ly/3cJkx8V) so we can look into this for you. - Victoria, Shopify Support.
PRO: It's free and supports multiple files for one product, which is the primary reason we switched to Shopify. We only sell .jpg files.
ANNOYING BUT BEARABLE BECAUSE IT'S FREE: Having to do some minor things twice, "re installing" the app every time we start using it again, and not having the download link show up on the order confirmation page.
UNACCEPTABLE: 8% of our orders have one of three technical problems (yes, I spreadsheeted the data to get that figure):
1) The email download doesn't show up (yes, we verified that it wasn't in their spam folder)
2) In Windows 7, Windows Vista and Windows 8, customers download the .jpg file but it saves as a MHT file that they can't use (customer service nightmare here).
3) Customer clicks link to download, and it simply says the limit has been exceeded (yes, we verified that the product had a download limit of 2).
On average, we receive a technical complaint directly caused by the Shopify app every 5.5 days. We've verified that other complaints we've received have been at the user end and did not include those in our data set to give you the above numbers.
CONCLUSION:
I don't expect a free app to have the shiny features of a paid app, and I don't even think the paid solutions are that overpriced.
I do expect this free app to do what Shopify says it should do in its second bullet point as of 11-5-13: "Customers get access to content instantly."
Shopify's description of this app is true 92% of the time. So Shopify either needs to change the app description to reflect the truth (come on copywriter, get creative), or it should have one of its developers walk away from the tapped keg, grab some Tim Horton's coffee, work out some bugs and write some scripts.
I look forward to Shopify making this ok app great!
Unfortunately you can't develop in SAFARI with this app. It would be really nice if they would have said that and saved me an hour trying to figure that out. I haven't tried testing a download with Safari as yet. Let's hope it at lest does that.
Thank you for writing your review and I'm sorry to hear that you've had this issue. Some Shopify apps will not work correctly in Safari, and this is often due to the cross-site traffic settings within the Safari browser. We recommend that you head to Safari > Preferences > Privacy and unchecking the "prevent cross-site tracking" option.
Once this is done, please restart your browser and clear your browser's cache and cookies if need be. If the issue persists, you can contact our support team directly for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Good while it lasted. I used this digital download app for downloadable purchases and freebies on my blog using the Shopify Lite (Buy Button) only plan. Unfortunately, effective end of May 2021 this app doesn't work anymore for Shopify lite/Buy button only users so I have to find an alternative. Otherwise, my experience with Shopify digital downloads was great...while it lasted.
Hi, there. Thank you for taking the time and sharing this feedback with us. I wasn't able to find any changes made to the Shopify Lite plan or the Digital Downloads app in our changelog (https://bit.ly/3vOQnrP) for May 2021. Nevertheless, our Support team would be happy to take a look with you. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you! -Elias, Shopify Support
Completely stopped allowing my customers to download their products and this app has tarnished my brand. DO NOT RECOMMEND
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into why those downloads aren't working as expected: https://bit.ly/2AWw5VA. - Blair, Shopify Support
The upload is very slow/ It takes 30 minutes to upload winzip file to the website. I have check my network, and its damn fast.
Thank you for writing your review and I'm sorry to hear that you've had issues with upload speeds for the Digital Downloads app. If you're using large files this may lead to longer upload times, and if possible I'd also recommend attempting to upload your files via a different browser to see if your main browser may be causing any issues.
If you're still experiencing issues, you can contact our support team and ask them to authenticate you on the store so they can take a closer look at these slow upload speeds: https://bit.ly/2AWw5VA. Thanks again for providing your feedback to us here. -Victor, Shopify Support