Digital Downloads

It is not bad, but when using this application, my product is processed immediately, which is not good because the customer will receive a processing message. I would like to ask for help to solve this

Basic app. Mostly does what it says for free but has some significant drawbacks.

The basic setting is 'unlimited instant downloads'. If you have mixed products which include a download plus a physical product, or if you want to limit the number of downloads per purchase, you have to reload the app page and edit each item individually. There is no way to change the basic setting - very annoying when you need to change it for every single item.

Update: Having used this app for a while now and find it does not work consistently. I too often have to email customers the downloads because they can't access them. Have now also installed Sky Pilot and find that a much better app. Have deleted Digital Downloads.

While I appreciate 5gb of space, the downloads are extremely slow.

We use this app to supply free files which accompany bought physical products. It almost works but is very buggy and you have little control over customer notifications (it seems to send them at random). Downloads have also vanished at times and had to be created again. It generates too much customer service traffic, and after three and a half months of struggling with it, we're going to look for an alternative.

Not working properly, can't add new products, server issues when I go to the app in the admin page.

The Good
Simple interface, ideal for attaching pdf instruction manuals or rebates to products.

The Bad
No customization
No sorting options
No way to purge items from the list without editing individual products and removing their associated files
After adding a digital attachment to a product you must refresh the page to change the settings on how that digital file is delivered. There is no way to configure default settings to apply to all products you carry.
If you use SmartVendor-Shopify E360 removing products with smartvendor breaks the list and leaves phantom entries. There is no way to remove these entries. We are looking at completely removing the app and reinstalling it to try to fix/simplify the list.
When we asked about future development we were referred on to a $40/month product that does not work well with stores that have a large number of sku's. We have 4000+ so it would not have worked for us.
No way to attach files to a parent item and all it's sub-variants. Even if all variants use the same file they must all be added individually.

This is all disappointing. The app has a huge potential as an improvement in the system but Shopify seems to be more interested in farming it out to third party developers.

PRO: It's free and supports multiple files for one product, which is the primary reason we switched to Shopify. We only sell .jpg files.

ANNOYING BUT BEARABLE BECAUSE IT'S FREE: Having to do some minor things twice, "re installing" the app every time we start using it again, and not having the download link show up on the order confirmation page.

UNACCEPTABLE: 8% of our orders have one of three technical problems (yes, I spreadsheeted the data to get that figure):

1) The email download doesn't show up (yes, we verified that it wasn't in their spam folder)

2) In Windows 7, Windows Vista and Windows 8, customers download the .jpg file but it saves as a MHT file that they can't use (customer service nightmare here).

3) Customer clicks link to download, and it simply says the limit has been exceeded (yes, we verified that the product had a download limit of 2).

On average, we receive a technical complaint directly caused by the Shopify app every 5.5 days. We've verified that other complaints we've received have been at the user end and did not include those in our data set to give you the above numbers.

CONCLUSION:
I don't expect a free app to have the shiny features of a paid app, and I don't even think the paid solutions are that overpriced.

I do expect this free app to do what Shopify says it should do in its second bullet point as of 11-5-13: "Customers get access to content instantly."

Shopify's description of this app is true 92% of the time. So Shopify either needs to change the app description to reflect the truth (come on copywriter, get creative), or it should have one of its developers walk away from the tapped keg, grab some Tim Horton's coffee, work out some bugs and write some scripts.

I look forward to Shopify making this ok app great!

The upload is very slow/ It takes 30 minutes to upload winzip file to the website. I have check my network, and its damn fast.

As far as APPs go this APP is okay. It is buggy in the back end if you try and update / revise attachments, you may find yourself using Dropbox and Chimpmail to deliver revisions if you want a real confirmation that people are getting them. Also there is no record of files being sent in the customer order timeline, which I see as a major flaw -- it should show (a) that the attachments were sent and (b) that a revised copy was sent and the date sent. There is no way to even inspect a record of sent digital items.

The upside is -- it is free. But with free you get what you pay for. Also the file size limit is 5GB, much much larger than SendOwl and others who would charge a considerable sum just to send a large file for you, so in that regard, once again it is not a bad product.

We connected clickfunnel to our shopify app with digital file using this digital downloads app but Why is it saying "the order has no digital attachment" when in fact it does?