Digital Downloads , 437 recensies
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This app isn't working... Emails showing "not sent". I made a promo for customers to get a free eBook with purchase of a particular product, and none of them are receiving the emails...
Doesn't Work over a few GB & support takes days to reply, although it doesn't tell you this initally, and will let you spend hours uploading before stopping it.
Hello;
Unable to upload a zip file with 18MB !!!!
app needs more work and more improvements. and please remove your brand name when sending email to our customers.
Best regards
Thanks for sharing your experience. I'm sorry to hear that you've been unable to upload your file, and I'd be happy to see if we can figure out how to get it working for you. The maximum file size is 5GB, so 18MB shouldn't have a problem uploading; although, larger files may take longer to complete.
I've gone ahead and sent you an email for some more information, and to pass along your feedback regarding the sender email address to our developers. We can continue our conversation through there. Hope to hear from you soon! - Ryder, Shopify Support
They stole money funds. I never received my payment for $1000. They never responded to me for over 6 months. They are thieves. Do not use them
I made a Test puchast in my store and after that is shown Preparing your downloads and untill now i didnt get the file!!
can you solve this please?
Thank you for sharing this review, and letting us know about the trouble you've encountered with download links not being sent to customers. I'd like to help look into this further with you, so I'm going to follow up with you via email. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. Talk to you soon! - Oliver, Shopify Support
The app worked in the beginning but after it is not fulfilling any order, not providing any link in the checkout and not sending any mail with the lin, I have to do all of this manually. basically is like if the app is not installed. I already tried to modify all the options in the app but nothing works. the app needs to be fix.
i am unable to download this app to my shopify. i left 3 messages and haven't retrieved a response back at all.
Hi, there. Thank you for reaching out and taking the time to leave this review. We are sorry to hear you are experiencing this issue. I would recommend clearing your browser history, cache and cookies before trying to download the app again. You could also try an incognito or private browser or an entirely different web browser as a test.
If you're still running into issues with Digital Downloads after these tests, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support
This app does not work when I download it. Says "Server Error". Any guesses why it's not working? Can anyone recommend me another free app where I can sell digital products, thanks.
App doesn't load, constantly telling me its my browser after clearing cookies, history and updating everything it still doesn't work.
TOTAL & UTTER SHIT.
I process between 30 & 40 orders a day for digital downloads and every day I receive complaints from customers that they have not received the download link. I have contacted support several times and they always say that they don't see a reason why the e-mail was not received. When I look in the app I am finding that every 3rd order is going un-downloaded. I'm having to manually go into the app and re-send the download link, which is sucking up an unacceptable amount of my time, in addition to making my business look terrible. Moreover, I can't resend the download e-mail from the Shopify iPhone app, so I have to wait until I'm at my computer and go into the Shopify admin. A ROYAL PAIN IN THE ASS!!!! I shouldn't have to pay for an ungraded app just to ensure that my downloads are actually being received!
This software/service was supposed to make my life easier and streamline my work. Shopify's interface is easier to use and the POS is integrated, but I'm starting to regret not going with 3D-Cart.