Digital Downloads , 437 recensies

Algemene beoordeling
2,8
Cijfers per recensieniveau
  • 33% recensies zijn 5 sterren
  • 13% recensies zijn 4 sterren
  • 16% recensies zijn 3 sterren
  • 16% recensies zijn 2 sterren
  • 24% recensies zijn 1 sterren
9 april 2024

Folgender Hinweis steht in der App: "Diese App funktioniert eventuell nicht wie erwartet
Digital Downloads muss vom App-Entwickler aktualisiert werden. Kontaktiere sie, um Unterstützung zu erhalten, oder deinstalliere die App." Ansich funktioniert die App ok, fände es toll, wenn Shopify die eigenen Apps für solch eine wichtige Funktion (z.B. Ebooks, Rezepte...) inhouse pflegt und nicht Drittanbieter Lösungen notwendig sind.

Mooniq
Duitsland
Ongeveer een jaar gebruiken de app
2 april 2024

I love this app, but I just saw it's unsupported now.
I contacted the Shopify Support Team and they told me they won't update it and I should maybe consider other apps... This is sad!

STATIOP
Italië
Ongeveer een jaar gebruiken de app
Shopify heeft geantwoord 3 april 2024

Hello. Thank you for sharing your review. That is correct. At this time, we will only be implementing critical security fixes or fix widespread bugs. We apologize for any inconvenience. -Mac, Shopify Support

17 maart 2024

We need a actualization!!!!

Deborah Lozada
Spanje
4 maanden gebruiken de app
29 februari 2024

Great app to begin with, but 1 month post install, a critical error is displayed in my admin- "This app may not work as expected. Digital Downloads needs to be updated by the app developer. Contact them for support or uninstall the app."

Please update ASAP as my digital sales are currently paused and customers are unable to receive a file download link.

Handy Lingual
Australië
4 maanden gebruiken de app
Shopify heeft geantwoord 7 maart 2024

Hi, there. Thanks for taking the time to leave a review for Digital Downloads. That error certainly doesn't sound ideal! I would recommend reaching out to our support team directly, so that we can gather some information and take a closer look at why this is happening. You can reach our team here via our help center: https://shopify.link/WJna. -Rick, Shopify Support

31 januari 2024

The app fundamentally has been working great for me, but I really, desperately need an API or some way to bulk upload files to my products. I have 1000 products that each have files to download, and it's incredibly tedious manually uploading all of them.

BradFlix
Verenigde Staten
Ongeveer een maand gebruiken de app
Shopify heeft geantwoord 2 februari 2024

Hi, there! Thank you for sharing your feedback, I certainly understand how a bulk upload feature would be useful. I have shared your feedback with our developers for consideration! - Greta, Shopify Support

13 maart 2024

Merhaba, uygulama desteklenmiyor uyarısı alıyorum. Bir güncelleme yapılacak mı? Diğer uygulamalar ücretli, bunu kullanmaya devam etmek istiyorum

bueen
Turkije
Ongeveer 17 uur gebruiken de app
7 december 2023

This app is just barely useable. It takes about 3 minutes to 'prepare' a 20mb PDF, which is completely unacceptable in 2023. In addition, it takes hours to auto-send emails to customers letting them know the file is ready for download.

I'm losing customers because of this, and it seems I'm not alone. Shopify, please address these issues! Everything else with the app is beautiful and seamless.

That Little Robot
Verenigde Staten
Ongeveer een jaar gebruiken de app
Shopify heeft geantwoord 12 december 2023

Hi, there! Thank you for taking the time to leave your feedback. We would love to investigate this further by accessing your account. As such, please reach out to our live Support Team(https://bit.ly/3htxIQ3) so that our Escalated Team can troubleshoot the situation. - Skye, Shopify Support

31 januari 2014

Works about 75 percent of the time. Doesn't always send out the emails which is a pain and a hassle.

Michael Kory Fitness
Verenigde Staten
Bijna 6 jaar gebruiken de app
3 mei 2020

I have a lot of complaints about exceeded downloads that were not actually downloaded, I have issues with files somehow disappearing after being uploaded successfully without notification, I have issues of orders not being completely fulfilled causing me to manually fulfill them. Currently, they are trying to help find out the issue, I will give it at least 3 stars right now as they are trying to find the issues and the app is not totally a waste of space. But once they get MAJOR issues of sending fixed I think it would easily be a 5 star app if it stays with consistency.

J9 Designs, Inc.
Verenigde Staten
Meer dan 5 jaar gebruiken de app
20 december 2022

Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?

PastPros
Canada
Ongeveer 5 jaar gebruiken de app
Shopify heeft geantwoord 11 januari 2023

Hey, there! This update only applies for bundled digital and physical products - you should still be able to automatically flag single file purchases as fulfilled. If you have any questions, don't hesitate to reach out to our support team and let us know! - Brie