Dinosell: Post Purchase Upsell

Dinosell has recently introduced a pricing plan after being free for 2 years.
As we focus on continuous improvement based on user feedback, the growth of our platform and the addition of additional features and services have led us to implement pricing.

Hello,
We greatly appreciate your feedback and the positive sentiments expressed regarding the features of our free version, particularly the delightful post-purchase customizations, such as confetti and the personalized note from the shop owner.

We understand that the recent introduction of a pricing plan may raise concerns, and we genuinely value your perspective on this matter. The decision to implement pricing comes as a result of our commitment to continuous improvement, driven by user feedback. The growth of our platform and the integration of additional features and services have necessitated this strategic shift.

Regrettably, at present, we no longer offer a free plan for Dinosell. To ensure uninterrupted access to our app, we kindly request your acceptance of the new pricing plan.
We apologize for any confusion this may have caused and assure you that we remain dedicated to providing a valuable and enhanced user experience.

In an effort to address your concerns proactively, I personally reached out to our team to explore the possibility of offering a discounted pricing plan tailored to your needs.
However, as of now, I have not received a response.

We value your continued support and understanding during this transition. If you would like to discuss this matter in more detail, please feel free to reach out. Your satisfaction remains our top priority.

If there's anything else we can assist you with, please contact us at roar@dinosell.com or via our in-app chat. We are always happy to help you.


-Tinu, Dinosell support

Thank you for the review. We are thrilled to hear that you received excellent service from our team. It means a lot to us when our customers feel supported and valued.

We are also glad to hear that you find our app to be great. We understand that there might be a few tweaks that are needed, and we would love to hear more about them so that we can continue to improve the app and make it even better for you.

If there is anything else that we can assist you with, please don't hesitate to reach out to us. We are always here to help.

Thank you so much for your kind words. We are really excited to hear how much you like our app.

Thanks again and we really appreciate you taking the time to share your experience with us.

-Anand, Dinosell Support

🎉 Excited to see your review! Yes, we will be adding more features and widgets. Thanks for your review.

Feel free to reach to me via in-app chat or at roar@dinosell.com if you need help.

- Ann Benson, Dinosell Support 🦖

We are incredibly grateful that you took the time out to leave us a 5-Star review.

We will share this with our entire team to let them know to keep up the amazing work.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Ann, Customer Support Advocate.