Disco: Black Friday Sales App
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The first time I made a campaign, it said I went over the limit for the free plan and I had to upgrade it to a paid one. I did the upgrade expecting the selected products will be saved as draft as promised. When I went back to start the campaign the draft was nowhere to be found. More than 60 individual items manually selected and I had to start over. I almost lost the desire to even push through with the promo but decided to give it another try. After going through the painstakingly long, manual adding of items I finally started the campaign. Only to find that it did not do what we wanted it to. The fixed price discount was to be "subtracted" from the cost. Our promo was everything would be the same price at 500php. Some items became Php40 only because the cost was originally 540. Support is also not live...you need to wait hours for one reply. So after the very tedious process we are finally unsubscribing and deleting the app from our store.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your campaign setup. We aim to continuously improve our services and your input is invaluable to us.
Regarding your concern about support, we understand that timely assistance is crucial and we strive to respond to all queries within 24 hours. While we do not always offer live support, our team is committed to providing comprehensive help through our current channels.
About the draft feature, it operates based on your browser’s local storage. It seems there might have been an issue with your browser settings or a possibility that the “discard draft” button was inadvertently clicked. We ensure that this feature has been rigorously tested across all popular browsers to avoid such issues. We recommend checking your browser settings to confirm that cookies are enabled, which helps in saving and retrieving drafts effectively.
Concerning the pricing issue, we realize there was a misunderstanding regarding the discount type used. The "fixed discount" subtracts a set amount from the original price, which in your case, led to the unintended low pricing of some items. For future campaigns where you wish to price all items at PHP 500, using the “set price” feature will achieve this uniformly. We believe we addressed this in our last email and are happy to clarify further or assist in setting this up correctly.
We truly regret that your experience did not meet expectations and understand your decision. Thank you for trying our service, and we hope to have the opportunity to serve you better in the future.
Warm regards
Don't use this app!!!!!!
Product prices are automatically changed all the time, and you can't stop it!
Dear customer,
Thank you for sharing your feedback. You uninstalled the app while it was still in the process of activating your sale. Please note that our app provides specific warnings against uninstalling the app while a sale is activating.
To assist you, we proactively reached out via email, informing you that discounts were still active and provided clear steps to manage these changes. These steps included reinstalling the app, deactivating the sale, and allowing sufficient time for the deactivation process to complete. These instructions were not followed.
It's important to note that we did not receive any direct communication from you regarding these issues. Had we been contacted, we would have done everything within our capacity to assist you promptly.
We regret any inconvenience caused and encourage you to follow the provided instructions for an optimal experience. Your satisfaction is important to us, and we are here to support you with any further assistance you may need.
Best regards,
John
App stacked discounts, resulting in selling products at a loss. The app doesnt work - DO NOT take the risk and install. Does not work as it was meant to.
Hi there
After having investigated this issue, we found an error which under very rare circumstances could lead to discount stacking. We take this matter very seriously, and have already fixed this error so it won't occur again.
It is our sole responsibility that the app works correctly, which is why we also reimbursed you for the amount this affected you.
I apologize deeply for the trouble this caused you.
Best regards
John
Great idea, but it doesn't work. "Select items" is broken. No way to actually select. Not sure if it's outdated.
Hi there
I am sorry to hear that you did not find the "Select products" feature useful.
Currently, the product selection is done by either a filter (that is, product type, tag, vendor or title) or by collection, so all products matching the filter or collection are automatically selected.
We are working on extending the product selection feature with the option to also add or exclude individual products.
You can achieve that now by first creating a collection in Shopify admin for the specific products, and then create a discount campaign in Disco for that collection.
Best regards
John
Vi havde et udsalg der skulle køre fra kl. 20.00 - kl. 20.30 var alle vores produkter først nedsat korrekt. Vi brugte 10.000 kr. i SMS udsendelser til vores kunder, de fik en flad fornemmelse da de kom ind kl. 20.00 og tingene ikke var sat ned. Super skuffende og dyr oplevelse med Disco.....
Hi there
We just checked your sale collection here: https://pitaya.dk/collections/udsalg?page=1
All prices seem to be marked down correctly now. I have also reached out on e-mail.
Unfortunately, we can only activate one sale at a time per store to avoid conflicts and discount stacking. Since you had created 32 individual sales starting simultaneously, they activated one-by-one with a bit of delay between each sale starting. This constraint is stated in the FAQ, however I can see it was definitely not communicated well enough from our side.
To avoid this issue, ensure that you do not unnecessarily create multiple sales with same start and end time. For instance, instead of creating two individual 10% off sales for two different products, we advise you to create one 10% off sale including both the products.
I sincerely apologize for the bad experience and will gladly refund you the subscription fee.
Best regards
John
me estan cobrando sobre la venta de productos aun no siendo utilizada la aplicación. la verdad no lo recomiendo. cobra por instalar la aplicación y tambíen por cada producto vendido en el descuento y tambíen si no tienes programada ninguna oferta.
Saludos,
Gracias por compartir sus comentarios. Entendemos sus preocupaciones y nos gustaría abordarlas.
En primer lugar, nos gustaría aclarar que su suscripción actual es parte de nuestro plan mensual recurrente. Este plan está diseñado para proporcionar acceso continuo a nuestros servicios y características. Sin embargo, también ofrecemos un plan 'Gratis Para Siempre', al que puede cambiarse en cualquier momento, si prefiere una opción más básica sin cargos recurrentes.
Apreciamos su negocio y estamos aquí para apoyarlo en todo lo que podamos. Por favor, póngase en contacto con support@productessentials.app para que podamos resolver este asunto para usted.
Atentamente,
John Skovsgaard
Quiero darme de baja y no lo consigo, no me ha servido ni desinstalarla, me lo siguen cobrando todos los meses. ¿qué he de hacer para conseguirlo?
Hi there
You already uninstalled the app and cancelled the subscription on January 31, 2021. We have only charged you once, for the one month you had it installed.
You will not be charged again. In case you have anything to add, feel free to write us at support@productessentials.app
Best regards
John
I deleted this app and it is still on my website and it will not come off. It also has the wrong timing on the countdown which changed after I deleted the app.
Update:
We have made a workaround that automatically removes any widgets when you uninstall the app. Discounts should still be deactivated before uninstallation, though.
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Hi there
If you had written to our support mail, we could easily have fixed this for you.
The app is not allowed to make changes to your store after you delete it. It seems you deleted it while a sale was still active.
To remove it properly, please reinstall the app, go to Settings and press "Uninstall snippets". This will remove any additions the app has made to your store.
Best regards
John
sales ended (automatically,) app still installed, because I see it says do not delete until all sales are deactivated.. pricing remained at the sale that ended, not the current sale, for all of my products..we are talking over 500 items marked at the incorrect ENDED sale price. download if you love wasting time fixing prices!
Hi
I am truly sorry for the experience you had using our app. This was an error on our side which happened in a specific edge case, that you were unfortunately affected by. We have fixed this now so it will not occur again in the future.
You should definitely not have to fix prices yourself. Please let us reset your prices by contacting us at support@productessentials.app
Apologies,
John
Ruined all the pricing on my store when I removed the app. I highly don't recommend risking your store by using this app. Plenty out there that is cheaper and won't mess up your entire store.
I am very sorry for the inconvenience.
Unfortunately we are not able to change prices when the app is uninstalled, and I see you uninstalled the app while it was in the process of deactivating your discount. To reset the prices do the following:
1. Reinstall the app (temporarily).
2. Go to the Discount overview. The discount campaign status will show as Failed.
3. Press the deactivate button ("stop"-icon) and wait until it changes status from "Deactivated" to "Inactive".
4. Uninstall the app again.