Disco: Black Friday Sales App

Hello,

I'm truly sorry to hear about the difficulties you've encountered while using our app in conjunction with Shopify Emails. I understand how frustrating these technical issues can be.

I'd like to clarify that our app is designed specifically to adjust prices at predetermined times and does not directly integrate with Shopify Emails. This means that any discrepancies you're seeing in the email prices are related to the way Shopify Emails interacts with product pricing data.

That being said, I'm here to help as much as I can. As this seems to be an issue on Shopify's end, I encourage you to reach out to Shopify's support team for more specific assistance regarding their email service. They are best equipped to address concerns related to Shopify Emails.

Additionally, considering your experience, it might be beneficial to explore alternative email marketing tools that align more closely with your needs. There are several robust and user-friendly options available that offer a better solution.

Please let me know if there's anything else I can do to assist you. Your satisfaction with our app is our top priority, and we're committed to making your experience as positive as possible.

Update:
We have made a workaround that automatically removes any widgets when you uninstall the app. Discounts should still be deactivated before uninstallation, though.

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Hi there

Unfortunately, we are not allowed to make changes to your store when you delete the app. You deleted it while an announcement was still active for a scheduled sale.

To remove it, please reinstall the app, go to Settings and press "Uninstall snippets". This will remove any additions the app has made to your store.

Best regards
John

Dear Noell

I apologize for the time you spent on this issue.

I can tell you that the changes were saved. Unfortunately, we had an issue where the design changes sometimes took up to several minutes to apply. This issue has now been fixed, and now design changes are applied instantly on your store.

If you could still be interested in trying out our app, I will be happy to give you the first month free of charge - just shoot me a mail at support@productessentials.app.

Best regards
John