Discount Ninja: 10+ promotions , Počet recenzí: 224
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Customer service is slow and no solution is given still. I didn't need the Bronze Plan anymore so downgraded to Free plan so next month I won't be charged. I still had one whole month of the paid plan left but lost all the features. Support told me they don't have automatic downgrade like other subscription services had. I tried to go back to previous plan since I paid for a month the day before but it wanted to charge me again. I've contacted support for help and they said they'll contact the team and would get back to me with any update. It's been almost 3 weeks with no updates. I emailed multiple times throughout the weeks and got the same response.
Hi Jaimie,
As discussed over email, we apologize for the delay in getting back to you. Discount Ninja uses the standard Shopify subscription charging system (like most apps). The downgrade/upgrade behavior is implemented by Shopify and can lead to some surprises indeed. I hope the compensation we offered via email meets your approval and that you are enjoying the app!
Really good app. when you into it and customer support is amazing.
I am using custom template on my store and It was really hard to implement. But Bart (from customer service) just solved my problem in a timely manner before BF. Just give a try, you will love it.
great app and fast support team! We had an issue in someone helped us in less than 15 min. Ninja has so many discount features. its awesome!
Nice app ! The one i was looking for since a lor of weeks.
The best features of this app is the support : Reactiv, flexible and efficient.
Some fine tune to do but this is a really good app !
I recommend it !
But not for competitor....
;=)
I have just started using Discount Ninja and so far I think it is going to be just what I was looking for as a sale generating app for my store. I opted to have it added to my theme by Bart with Limoniapps. This was done very quickly and I have had no issues using this app. All in all, I recommend this app
Absolutely love this app! With the help of their support team, this was very easy to set up and begin using in our store. The dynamic pricing feature is the best! I searched for a while to find an app that could show my customers their deal upfront, and I finally found it with discount ninja! Their support team goes above and beyond to help you optimize the app for your store's needs. Really great choice!
Very fast support, and a good easy app to use, very effective, love this app
thanks guys for your support
I am moving my star rating from 1 to 4 because of the customer service. If I do have a problem then it does get addressed right away. I like this very much. They really do care about your experience.
Install the app and if you run into problems please contact the developer and explain what is going on.
I still want BOGO, for me that's what turns this into a 5 star app. I need to be able to do a discount with a bogo, I need to do custom bogos.
Thanks for your review!
Based on your feedback we were able to add support to the app for handling links from email apps that pre-fill the app. Thanks for that!
The app unfortunately does not support discounted prices in search results. This is because Shopify does not provide a standard Liquid template for search results. Instead each theme and/or app handles search results in their own unique way. Integrating with all of those introduces a lot of complexity. If you need a custom integration done, please reach out to us and we'll see what we can do.
Regarding the BOGO functionality: we know many of our customers are waiting for this feature! It is included in the next release of the app, which will be announced when it is ready. We're excited about the many new promotion types you will be able to build with the new version and we can't wait to see what you will do with it.
We appreciate your patience in this matter as we continue to build Discount Ninja out to become the best discount app available on the Shopify App store.
Fantastic customer support, Bart was very helpful and resolved all coding issues for me in a timely manner. Looking forward to using the app!
This is absolutely a great app to have. Must educate yourself and learn some other great service this app can provide. This is one of the most efficient customer services I have never seen online and especially for a new business, Bravo! I am really impressed with their support. A great service and great support are the perfect combinations to reach success.