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This app has massive potential - I like the ideas it has and the interface it uses.
The problem is each thing I tried to do with it didn't work and I had to contact the support each time. I do not have time to wait around for fixes for rudimentary functions.
The product search function responded to every word in the term rather than the whole phrase, meaning a simple 3 word product title search ...
Hi there, thank you for your review! I wanted to provide some feedback since we have released a new version of the app last November which addresses some of the issues you ...
The app looks super interesting and has a lot of features. We installed it hoping it would help with our conversion rate but it has only caused us trouble. After asking for the support to install the Dynamic Pricing on our theme, we had a bug in our store where after adding a product to the cart, the load button keeps spinning, and also the cart is not being displayed correctly, no product is ...
Hi there, we'd appreciate it if you could remove this review immediately as it is both misleading and incorrect.
The issue you experienced (loading icon on add to cart button ...
Terrible platform. Very buggy and little to no customer service. Persisted with these guys for a week to get some simple items fixed. Fed up I Uninstalled their app per their help instructions and all their code is still everywhere. Asked for assistance and they went silent. STAY AWAY!
Hi there InkPop. Thanks for your feedback.
Discount Ninja has professional, round-the-clock 24/7 customer service. We help customers via chat, email and allow for scheduling ...
Don't waste your time. App was buggy and customer service was horrendous. App would only sometimes accept discount codes from Shopify and Discount Ninja. Solicited support on several occasions and only received one-line response with a link to FAQ page, and even then would take 48 hours for them to respond. I would not trust this app to effectively and efficiently support my store.
Hi there Sloppy Chops Co,
Thank you for trying Discount Ninja!
The feature you were interested in using is a recent addition to the app and allows visitors to add one or more ...
it's the worst application I've ever seen in my life, believe me for all those who read this comment I strongly advise you not to install it, considering the 4.1/5 rating I had my doubts but I told myself I'm going to try it anyway! but when I tried it it's really a disaster this application and their customer service even more! it doesn't even deserve 1$/month
Hi there Mr. Ouzzane, as discussed over email I wanted to extend my apologies for the poor experience you have had with our customer support team. While we continuously train ...
The app features are great in theory. But the customer is SO bad that its pointless to even try. I installed the app and asked them for support - so the guy said - "yes we can assist you, but it can take a week or two" So I uninstalled the app. Then someone else reached out from their team to me on email saying "did you have a bad experience, I can help setup everything for you quickly and ...
We installed this app because we were looking for some advanced discount options, It was the worse decision we ever made. The installation support of this app is terrible. The app didn't work for our store, but instead of helping us out immediately, they told us to wait for a couple of days or hire a developer. In the mean time we were not able to offer any discounts. In the end, the app worked, ...
Thank you for your review.
As discussed on the phone and over email, we are sorry to hear the second and third-level support teams did not have sufficient availability to ...
Didn't work... at all. I installed this app, it didn't work so I reached out to the developer. They said they would get back to me and they haven't. It might be a great app but I wouldn't know because it literally wouldn't open for me.
Hi there, thanks for your review. We're sorry you had an issue with the installation of the app. Also, I wanted to inform you that we have recently launched a completely ...
Automatic discount doesnt work properly. Really annoying and frustating. Eventho I did everything right.
Thank you for your review, we appreciate your feedback. Please note that Automatic discounts do work properly. I notice you uninstalled after ~2 hours. Perhaps you expected ...
Something to keep in mind, the free offer isn't 14 days - it's 7 days. I'm still going to try it, but I was hoping for the full 2 weeks to get the feel for it.
The app did indeed briefly state an incorrect number of trial days in the settings screen on the day you installed the app. This mistake has been corrected.
Discount Ninja ...