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Great app normally. Very good at dealing with more complex discount setups.
We have had to contact support a number of times, often for just small issues and they have normally been fixed quickly
Thank you for the kind words! 🌟 We’re so glad the team was able to provide you with top-notch support. We’ll be sure to pass along your compliments—it’ll make their day! 😊
Overall, this is nice app with a lot of functionality. There's a little more to the initial setup than I thought, and a small learning curve once you get in there, but not too bad. Support has been good about getting back to me pretty quickly. I wish they had a bundled item feature, but they say it's coming. Also, the free shipping for spending $X option didn't work properly when I excluded certain hazmat products from applying. Their support team was going to look into that, and I have yet to hear anything. That was probably 2 weeks ago now.
Thank you so much for the amazing feedback! The free shipping issue has been resolved mid October! 🙌 We're grateful for your patience and excited to continue helping you grow with Discount Ninja!
Just started using the app and am impressed. The support is top notch which is priceless. We have so many more promotion options with which to engage our customers. I love the automation and ease once the promotion is set up. Look forward to learning and applying more!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the Discount Ninja app and finding our support helpful. It’s great to know that the automation and promotion options are making a difference for you. We're excited to continue helping you grow 📈 and can't wait to see how you explore and apply more features. If you ever need assistance or have any questions, we're always here to help!
We've been working with Discount Ninja for a few months now and have found the promo engine very intuitive, a lot of the features are super straight forward to configure and easy to manage too. Would highly recommend
Wow, thank you for such an incredible review! 🌟 We're excited to hear you're finding the promo engine easy to use 💪
We could dynamise our promotions thanks to Discount Ninja, and the help desk is very reactive and always pertinent.
We love it! It has all the customizations and the team is super helpfull
We really wanted to use to use this app. It is unfortunately very difficult to use with very limited support. This impacts most of your core shopify files so if you decide to do this you really can't just go back.
Thank you for your feedback, and we're sorry to hear that you're having difficulty using the app. We want to assure you that we provide 24/7 support, and our team is always available to assist with any questions or issues you might encounter. Additionally, Discount Ninja has no impact on your core Shopify files, and uninstalling the app is as simple as a one-click process. We're here to help make your experience as smooth as possible, so please feel free to reach out to us anytime for assistance or guidance!
Really helpful team of people. Would strongly recommend.
Marcus
Thanks Marcus. We appreciate your kind review!
We've been using Discount Ninja for quite some time now. It is an awesome app which ticks all our boxes. Customer service is prompt and very helpful. Highly recommended.
We're so happy to hear how Discount Ninja is helping you with all your promotion needs! 🚀
Been using Discount Ninja for almost 3 years now and really helps setup multi level discounts when you're wanting automatic discounts like 'add 4 items to your bag to get xx discount'. Shopify should offer this as standard but that's just Shopify for you.
Tried other discount apps in the past but Discount Ninja is the one that I've found works the best.
Super fast customer support too even out of hours. Recently spoke with Manuel who helped solve quite a large issue with the website in less than 15 minutes.
Would recommend.
Thank you so much for your kind words! We're thrilled to hear that Discount Ninja has been a valuable asset for your business over the past three years. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!