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We weren't able to make this work with our store due to complications with another app but Eloy did a great job with customer support. He was very detailed and helped us as much as he can. Thank you!
Terrible platform. Very buggy and little to no customer service. Persisted with these guys for a week to get some simple items fixed. Fed up I Uninstalled their app per their help instructions and all their code is still everywhere. Asked for assistance and they went silent. STAY AWAY!
Hi there InkPop. Thanks for your feedback.
Discount Ninja has professional, round-the-clock 24/7 customer service. We help customers via chat, email and allow for scheduling face-to-face conference calls with screensharing when it is required. Our tier 1 customer service agents are trained to help resolve your issues quickly and escalate to our tier 2 agents if necessary. We're sorry to hear that you did not receive help quickly.
Please note that Discount Ninja is automatically uninstalled when you delete the app. If you do so from within the app, there are no further steps required. If you do so from the app list in Shopify then you'll want to follow the simple instructions we send automatically after uninstalling the app to ensure the script of the app is not still present in your theme. These instructions are simple to follow and take less than a minute to complete. While there may be some files left in your theme that are related to the app, those have no impact on the performance of your theme and can be, if you prefer, removed. Our customer service is always available to assist you in this process.
I would recommend discount ninja app to all shopify merchants who want to combine multiple discounts for customers at checkout. This is a very useful app to create promotions and make more sales!
Whenever i had a problem to finish my settings, the customer service were ready to help. I believe this app which benefits me can also benefit other customers. All in all, it worth a try.
Hello thanks for your fast answer , i still cant open the app could you tell me which app especially thanks I don’t find any app powered by the one u said ,
Hi there,
Please schedule a call with us at your earliest convenience to resolve the problem with the access to the app here: https://calendly.com/limoniapps/installation-support?back=1&month=2020-07
I have left you a voice mail as well. Please let me know via an email to support@discountninja.io if you are available for a conference call tomorrow so we can solve this issue for you.
Regards,
Bart
App is great for complex discounts and the service is fast.
Don't waste your time. App was buggy and customer service was horrendous. App would only sometimes accept discount codes from Shopify and Discount Ninja. Solicited support on several occasions and only received one-line response with a link to FAQ page, and even then would take 48 hours for them to respond. I would not trust this app to effectively and efficiently support my store.
Hi there Sloppy Chops Co,
Thank you for trying Discount Ninja!
The feature you were interested in using is a recent addition to the app and allows visitors to add one or more Shopify discount codes and Discount Ninja promotions to the cart. It's a great capability to have since it allows Shopify merchants to allow multiple discounts to be added to the cart and visitors don't have to go to the checkout to add them!
We are aware that this new feature did not behave as expected on your store and our development team is fixing this at the moment. We are sorry that this feature caused an issue for you and thank you for your feedback.
The app looks fantastic, but as a small store, the prices are way too high. We don't even have a lot of traffic but the prices would be 70€ a month. The support I spoke to was of an arrogance I never experienced before. Sadly i'm going to pass this one.
Thank you for taking the time to review our app! We're happy to hear you feel the app looks fantastic. We offer a number of price plans that allow merchants at any stage of the growth of their store to benefit from our app. We're sorry you didn't find the right fit for your store. We're confident the features of Discount Ninja help customers to differentiate from your competitors, increase conversion and boost average order value. When used correctly, the app should pay for itself.
Bart attended me very very good, good customer support and very useful app, I recommend it, for sure!
it's the worst application I've ever seen in my life, believe me for all those who read this comment I strongly advise you not to install it, considering the 4.1/5 rating I had my doubts but I told myself I'm going to try it anyway! but when I tried it it's really a disaster this application and their customer service even more! it doesn't even deserve 1$/month
Hi there Mr. Ouzzane, as discussed over email I wanted to extend my apologies for the poor experience you have had with our customer support team. While we continuously train our team, the experience we had was not up to the standard we expect. We are addressing that internally. Unfortunately, we have not had a chance to have a call yet. I'd appreciate the opportunity to explain to you personally why Discount Ninja is the #1 solution for Free gifts, BOGO, tiered discounts, and stacking. The 250+ active Shopify Plus merchants and 30.000+ Shopify merchants that use Discount Ninja every day can confirm the app and the support we provide is worth every penny (the subscription fee is paid for almost immediately with the extra money you make with the promotions powered by Discount Ninja)! As you can read in the many 5-star reviews of the app, the app is very comprehensive. It adds a ton of features that help move the needle. This is why so many Shopify merchants rely on the app to differentiate their business, grow average order value, and ... create fantastic BFCM promotions. I hope to talk to you soon!
If you're looking for a great app with the most incredible level of customer service that I have ever experienced in my life - LOOK NO FURTHER!
I have tried many apps that I was never really able to use because the support was not there. Questions went unanswered and help never arrived.
That will not happen here.
You're in GREAT HANDS with Discount URL. This company should teach other developers how to treat there customers.