Disputifier: Smart Chargebacks

Apologies for the delay in responding, and we appreciate you bringing your concerns to our attention.

We are currently awaiting a response from you regarding an email we sent about your request to transfer your billing descriptors to another provider.

We want to clarify that we do not hold transfer requests from merchants or prevent them from moving to another service provider. Our partnerships are built on mutual trust and respect, and we support merchants making the decision that is best for their business.

In this case, we see that you have had 7 stores enrolled with Disputifier over the past year, all of which have maintained strong coverage with no service-related issues. However, there are currently 9 outstanding invoices related to services provided across 3 of those stores. These invoices are for services that were actively used and benefited your stores.

Regarding the billing concern, we do not authorize charges outside of what a merchant has approved. We would be happy to review the specific invoices and the Stripe payment you referenced to better understand the situation and address any concerns.

Please reach out to us directly at hello@disputifier.com so we can review the details with you, provide a clear breakdown of the charges, and work toward resolving any outstanding questions.

Thank you.

We’re sorry to hear that you had a negative experience. We take all feedback seriously and have reviewed the conversation associated with your account.

After reviewing the details, we can confirm that the charges in question were for services that were actively provided, including chargeback alerts and a chargeback response submitted on your behalf. Our team also provided explanations regarding how the alert and refund processes work.

We do want to address that, while we are always happy to help resolve concerns, communication with our team must remain respectful. During this interaction, there were multiple instances of inappropriate language and profanity directed toward our support team, despite their efforts to assist and clarify the situation.

We welcome constructive feedback and are always willing to investigate billing or service concerns. However, we believe respectful communication is essential for a productive support experience.

We wish you the best moving forward.