Disputifier: Smart Chargebacks

Update: Following some initial communication delays, the Vice President (Chris) has personally reached out to assist with my case. We are currently working through a complex technical verification together. While the issue is not yet fully resolved, I appreciate the professional and direct involvement from the management level to find a solution. Adjusting my rating to reflect the current effort.

This app is fantastic, and the team behind it is just as impressive. Mark and his team always provide excellent support, give clear and professional answers, and truly know their stuff.

Every question I’ve had has been explained clearly, and it’s obvious they’re very knowledgeable in this space. This is by far the best, most secure, and most trustworthy chargeback app available. Easy 5 stars.

If you read any review about this app, read this one.

I installed Disputifier in December to use their Chargeback Alerts system only. I was told there were no commitments, that I could leave anytime, and that there were no strings attached. That turned out not to be true.

On January 9, I emailed requesting a transfer to another provider.

On January 12 and January 15, after uninstalling the app, I explicitly asked them to disable all alerts, cancel my subscription, and confirm that I would not be charged any future fees.

Their response was essentially:

“Your subscription hasn’t been canceled because the transfer isn’t complete. Do you want us to disable alerts even though that would leave your store unprotected?”

I replied clearly the next day:
“Yes, please stop alerts with Disputifier ASAP.”

At that point, any reasonable person would expect billing to stop. It was very clear.

They continued charging me anyway.

When I noticed I was still being charged, I asked for a refund, their justification was that I had requested both a transfer and disablement.

Last time I checked you can request both, I clearly asked them to stop charging me and stop all alerts. They even asked if I want to proceed leaving my store "Unprotected" and I said "Yes" but continued to charge me.

It wasn't just one email either. I have multiple emails clearly stating:

- Disable alerts

- Cancel the subscription

- Stop all future charges

Despite that, charges continued.

To make things worse, when I pointed out the charges (roughly $400), I was told after 60 emails going back and forth arguing my case that they hadn’t charged me at all. Lol. I was shocked cause why not even bring that up in the first place?

When I checked my billing I was like oh they're lying again, I AM being charged and showed a spreadsheet of the charges day by day and how much it was.

I was then asked where I found that billing information. That's when I knew Chris was just rage baiting me and wasting my time as this is their app, they know where billing is and is plainly visible in the app’s own billing settings.

At that point it was clear this wasn’t a misunderstanding, but a refusal to take responsibility.

I’ll be sharing the full email thread publicly on Reddit as well so others can see exactly how this was handled.

Use this app with extreme caution. If you ever need to leave, don’t expect it to be simple, or honest.

BTW I never leave Shopify reviews, $400 is nothing compared to the big picture but it's more about how they treat their customers that was shocking to me so I had to let you guys to know.