Comments Plus: blog comments

great customer service! very helpful in installing and getting us ready to use. thank you very much for all your help

After installing and deleting other apps designed to encourage discussion on my site http://www.ramblinturtle.com, I chose Disqus because (a) I like the extensive social media integration Disqus has established on the Internet (I've had a personal account for years, and have seen it in action - very seo-traffic-friendly!), (b) I like how discussions are associated with specific products, (c) I like how discussions do not take participants from my site to a third-party site, and (d) the simplicity of design doesn't distract from product pages. Installation was a piece of cake! Price is reasonable. So far so good!

When I asked for help to install this app, I was not told that I would be charged for the service. Few weeks later I find that I am billed. I would not mind paying at all, but it is the fact that people think they can get away with charging us without us knowing, or letting us know, that makes my blood boil.

Also, there is no way to stop the subscription, so unless they reply to my message and sort it out, I will be stuck paying a monthly fee for a service I do not want.

I was very pleased with the quick response and results from the Disqus support team. They were very helpful!

Tengo Disqus hace sólo 24 horas, pero me gusta muchísimo y creo que es una aplicación importante para ganar la confianza de los posibles clientes de la tienda, al poder leer comentarios de otros compradores.
Me lié un poco al instalar la aplicación, pero pedí ayuda al soporte de la aplicación y la respuesta fue inmediata y efectiva.La atención recibida por el soporte técnico fue excelente.

Great app and speedy/helpful customer service. I love that I can reply to and edit comments directly on my blog pages. Ideally, customers wouldn't need to create a Disqus account to comment but I'm hoping this won't deter readers from participating in the conversation.

I see Disqus on most sites and see them as a reliable source for blog posts. Great decision as their customer service is A+. I reached out and Denys immediately responded to me and set Disqus up on my site. I'm not a techie at all and I didn't want to have to set this up myself. I'm very grateful for them handling the entire set up for www.beneathyourmask.com !

Uninstalled after noticing all the web ads, can it be used without all the advertising?

AWFUL! Attempted to install several times and kept on getting error codes!

Despite the customer service team responding in a timely manner and being very helpful, the app itself really isn't great.
As mentioned in other reviews, customers require sigining in to comment on a blog (either by siging up to disqus of through a social media platform). You can enable a "guest comment" however the option only appears to a user once they begin filling in the fields to sign up or sign in, so this is immediately off-putting to most potential commenters.
The display is non customisable, so you need to pay for a premium to remove the Disqus logos and even then the post button is unclear and there is a "comminuty" link to a disqus website you cannot remove. Paying $99 a month for their premium account I would expect to have these features customisable.
Such a shame as besides this the comment platform looks grand and when installed works very well.