Değerlendirmeler (39)
Hassaslaştır
-
Puana göre
My first experience with DOBA was extremely disappointing. After nearly 12 months of effort, I finally received my first sale, only to discover I could not use my business banking account to pay for the product due to banking/payment setup limitations within the platform.
For a service that charges multiple subscription and platform fees, I expected a much smoother onboarding and payment process. This created unnecessary friction at a critical moment for my business and significantly impacted my confidence in the platform.
Thank you for sharing your experience. First of all, congratulations on achieving your first sale—we understand how exciting that milestone is, which is why we're truly sorry that a payment setup issue affected such an important moment for your business.
We'd like to clarify that Doba supports multiple commonly used payment methods for both subscriptions and order purchases. In some cases, payment configuration may require additional verification or setup depending on the payment method being used. We understand this can be frustrating when you're eager to fulfill your first order, and we're sorry for the inconvenience.
Our support team is always happy to help review your payment setup and recommend the most suitable payment option so you can complete your orders smoothly. We also continue to improve our onboarding and payment experience to make the process more seamless for new sellers.
Thank you again for your feedback. It helps us identify opportunities to improve, and we're committed to providing a smoother experience for every seller.
Doba customer service team
Doba makes it so complicated to use a prepay plan, so that I am not getting charged 2 times for using a credit card. I am getting charged through my stripe account when the customer uses their credit card and then a second time through Doba. When I asked for help setting this up, they would not help me.
Thank you for taking the time to share your feedback, and we completely understand how frustrating this must have been, especially when it feels like no one is there to help — that’s understandably disappointing.
Just to share, Doba’s credit card payments are supported by Stripe, a secure and widely used payment platform. If you ran into any setup issues, we’d love to help you sort them out.
If you ever run into setup issues, our online chat support is here to help in real-time, or you can always email us at ccs.support@doba.com — we’ll make sure you get the guidance you need.
Thank you again for your feedback — it helps us do better.
Doba customer service team
THEIR PRODUCT DESCRIPTIONS ARE HORRIBLE!
There has been an extreme decline in the quality of customer service offered by Doba.
I had a concern about their policies and both the customer service representative Ethan & their supervisor Hannah were extremely disrespectful, defensive and WRONG! Instead of admitting that they were not knowledgable of my request, they advised me incorrectly, and in an extremely unprofessional manner.
Having used Doba for over a year at this point, I was shocked at the level of customer service they now have.
I will not be using them again.
Hi Stamps Home Furniture,
We apologize for the issues you've encountered with our product descriptions and customer service. Your feedback is important, and we're addressing these concerns with our team to improve our service.
We appreciate your long-term support and regret that we did not meet your expectations. Thank you for sharing your experience.
Doba Team
A couple of absolutely necessary features:
1. Auto-fulfillment option. Once an order is placed, I would like Shopify to automatically send the order to the Doba App and then autopay via my credit card on file.
2. The ability to have items from my own store in the cart along with Doba-provided items in the order.
3. Fix the issue with canceling orders that are placed via Shopify
Hello DoubleWave,
Thank you for your feedback and for highlighting the features you’d like to see!
Currently, orders can indeed be automatically sent from Shopify to the Doba App. However, auto-payment is not yet available. After evaluating this internally, we found that automatic payments come with certain risks. For now, you can conveniently batch pay for orders in the "Pending Payments" section.
As for combining your store’s items with Doba-sourced products, this can be done by linking the products in your Shopify backend to Doba items, enabling you to batch process orders. For items not linked to Doba, they unfortunately can't be sourced directly from Doba, and we appreciate your understanding.
We sincerely appreciate your suggestions and will continue working to optimize the Doba experience. Thank you for being a valued user!
Best regards,
The Doba Team
BEWARE!! YOU CANT MAKE MONEY! Almost every item on here is priced at or ABOVE retail price. I even found suppliers listing their prices on Doba higher than they sell it to consumers for. The only way you can make money is if your customers do not do any sort of product research before buying... Research shows, "90% of consumers research products before buying them online. The report also found that while 79% of customers consider price to be the most important factor to research before purchasing an item online".
Thank you for your review! My name is Whitney and I am the Head of the Customer relations department at Doba.
While not every product has a large profit margin due to the suppliers listing the items on our site at their own prices, there are many products on Doba that you can make money off of. We have many retailers that make their sole income from selling Doba items on sites like eBay and Amazon.
We have a team that does create curated lists of high profit items along with monthly, quarterly, and yearly sales where our suppliers offer 5%-10% off the original pricing. And if you go to our site there is a tab titled High Profit that offers products with 20% margins.
Finding items that sell the best are different for every person, and can sometimes take time to find the items to profit off of. I do see that you just signed up for our site yesterday. We encourage all users who sign up for our 30 day free trial to explore our extensive catalog of 300,000 products. Many users spend the duration of their free trial carefully researching and selecting products to find profitable products to list on their selling sites.
My support team's main goal is to help our free trial users connect their store, find products to sell, listing those items and getting at least one sale before the 30 day free trial ends. We are happy to help you learn how to sell our Doba items. Feel free to contact us via email: help@doba.com
it is a pain in the ass to purchase something form my website and then have to come here to purchase it from you..... and the app did not work properly and i had to reset a password for no reason. I'm not sure if i am going to keep this account... it is too much trouble and costs too much
