Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 96% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
3 november 2022

This companies pricing structure is absurd. It's not based on "searches" it's based on api requests which turns out is each item it pulls up in the search. Got 15 bacon t-shirts? Well, that's 15 requests for 1 search. To make things even worse their search app by default split up all of our products into variants and then showed each variation (color and size) to the customer instead of just the main product itself, so we had 6,000+ requests the first day after 133 customer searches which oddly enough didn't result in a single sale (15 bacon shirts, 6 sizes, 6 colors = 540 requests per customer search. Trial is for 1,000 requests). It's almost like they intentionally want to milk the customer for every single request possible BY DEFAULT! Just based on that one day of use, we would have to pay $400 a month just to keep this app running.

Textual Tees
Verenigde Staten
9 maanden gebruiken de app
Doofinder heeft geantwoord 4 november 2022

Dear sirs,
Please accept our sincerest apologies for all the inconveniences we have caused. We have looked at the very unsual volume of requests. It seems to be related to a setup problem that ocurred in our side. Nothing to do with the variations of colors and sizes (these do not trigger additional requests). Actually the real "search" related volume of requests has been 133.
During the 30 day trial you have unlimited requests totally free. We are trying to contact to see if we can help you solve this.
Again, please accept our sincerests apologies for all the troubles we have caused.

26 maart 2021

I like the simplicity of this app compared to other providers, and is focused only on Search. The sales specialist was very helpful and patient pre sales. I look forward to some good results!

Modern Toss
Verenigd Koninkrijk
9 dagen gebruiken de app
Bewerkt 25 maart 2021

La aplicación y el soporte técnico es muy bueno, especialmente Alejandro desde España se ha preocupado en todo momento del buen funcionamiento de la app. Al comienzo tuvimos problemas porque no nos respondian los mensajes pero era debido a que se les estaba colando en la papelera del correo no deseado. Todo bien en este momento, gran app con muchas ganas de implementarla y ponerla a funcionar. Buenas posibilidades de personalización. Estamos tratando de hacerlo funcionar en una tienda con diferentes idiomas y confiamos en que con ayuda de soporte podamos optimizarlo aún más. Contra: El sistema no detecta la divisa del visitante y siempre muestra los precios en la moneda en la que está configurada la tienda. Eso es un gran limitante que, temporalmente, se puede corregir retirando los precios de los resultados de búsqueda pero LO IDEAL sería que los precios se mostraran en la divisa que escoja el usuario o lo sea asignada de forma geo-determinada. Por esa cuestión la valoramos con 4 estrellas. Le daremos 5 si conseguimos finalmente solucionar esa cuestión que haría sin duda la mejor app de búsqueda para ecommerce actualmente. GRACIAS!

The Lord Of The Magic
Mexico
7 maanden gebruiken de app
Bewerkt 10 juni 2023

I did love this app when it worked however searches even by the exact name are not working for me. I have reached out twice for help once 20 days ago and second time 12 days ago. I am cancelling my service. Too bad, it was good while it lasted but customer service seems to be lacking once they have your money. I even pay for the upgraded plan and am paying $129 US per month. Save your money and find another app.

decoronadimehamilton
Canada
7 maanden gebruiken de app
Doofinder heeft geantwoord 13 juni 2023

We sincerely apologize for not meeting your expectations and the inconveniences caused.

We fell short in providing the level of support and service you deserve.

As per our meeting yesterday we understand that it is now solved to your satisfaction. Thanks for giving us that second opportunity.

21 februari 2023

Best search engine on woocmmercew and shopify , really easy to setup and great customerservice by Shaun Kirby.

toners-kopen.nl
Nederland
7 dagen gebruiken de app
2 december 2020

App seems to work well and Luis very helpful setting it up. It hasn't had a massive impact on sales yet, but we have signed up to it to give it a proper chance.

BRM-SHOP.COM
Verenigd Koninkrijk
6 maanden gebruiken de app
10 november 2021

Thankyou Shaun for your fantastic support, which hopefully will lead to lots of extra sales. Doofinder does seem a great app for people who don't have the time to promote their site. Our company is one of them. Thanks Dave Somers The Wetworks

The Wetworks
Verenigd Koninkrijk
6 dagen gebruiken de app
22 juni 2021

Yesterday I installed Doofinder, and today I received a message from the developer "Your trial period expired. Your account is now limited to 1000 requests/month." The 30-day trial period expired in less than a day. Interesting! Honestly, I didn’t have time to figure out if this app was what I was looking for or not.

UbOS Shop
Servië
6 maanden gebruiken de app
24 januari 2023

It's a great idea and I'm sure it is beneficial for a lot of businesses, but it has not provided much benefit to our business. Our online store doesn't generate a lot of sales - we do more business synced to eBay and Reverb. When we first got started, our rep, Matheus, was very helpful and reviewed the dashboard and all of the options available. I did work on some things to improve the search for our store in the dashboard. The search feature is nice with the extra filters, but it hasn't led to an increase in sales and our website's theme already has a search bar built in - at no extra cost to us. So we feel like it wasn't worth the expense and uninstalled it this morning.

PC Sound Inc
Verenigde Staten
5 maanden gebruiken de app
Bewerkt 23 maart 2023

After using it for a while, we noticed images never get indexed. Great for large inventory websites which trigger specific searches! Searches are fast, Support is excellent!

Cresco Resco: Restaurant Equipment
Verenigde Staten
5 maanden gebruiken de app