レビュー (26)

総合評価
4.6
評価レベルごとの件数
  • 評価の81%は5つ星です
  • 評価の12%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の8%は1つ星です
2020年6月24日

Super helpful support team :) Really easy integration!

How We Roll Co.
オーストラリア
アプリの使用期間:2年弱
Dotdigitalが返信しました 2020年7月2日

Hey How We Roll Co.

Thanks for the Five ⭐ review!

Regards

Darren H

2022年6月30日

After signing up with Dotdigital we've been very pleased with their excellent level of customer service, professionalism & quality of product. In particular a special thanks to Kayla who has been an absolute superstar!

Hotshoppa
オーストラリア
アプリの使用期間:1年以上
Dotdigitalが返信しました 2022年7月1日

Hey Hotshoppa 👋

YAY, thanks for leaving us a review 🙌

Regards

Darren H

2020年6月23日

We love the DotDigital platform and LOVE their customer support team even more! We've been on the platform for years and it continues to grow with more and more professional features. Our favourite feature is the drag & drop program builder, this enables us to build customer journeys that take in a large amount of data points to create a unique personalised connection with our customers. Highly recommend.

Penny Scallan Design
オーストラリア
アプリの使用期間:1年以上
Dotdigitalが返信しました 2020年7月2日

Hey Penny Scallan Design,

Thanks for recommending us and for the shout-out 📢 to our Support Team, we really appreciate it.

Regards

Darren H

2020年6月1日

We use DotDigital for our email marketing. Very powerful platform with great customer support. We're fans.

Earjobs
オーストラリア
アプリの使用期間:1年以上
Dotdigitalが返信しました 2020年7月2日

Hey Earjobs,

Thanks for writing a review.

YAY, we're glad to hear you're fans!

Regards

Darren H

2020年6月28日

We have been using DotDigital for over a year now and couldn't be happier with the program and service. The user experience is amazing and the features are well advanced. We send out weekly emails to our database and also have numerous automations running throughout the year.

I would highly recommend DD to anyone looking for an email marketing platform.

Charles + Lee
オーストラリア
アプリの使用期間:約1年
Dotdigitalが返信しました 2020年7月2日

Hey Charles + Lee, 👋

We appreciate you writing the review, thanks for posting it!

Regards

Darren

2020年6月11日

So easy to bring data over into a workable format. From allowing full automation to tracking tracking results from tests - the team at dotdigital are super helpful and the program is really easy to use. Highly recommended for novice emarketers and advanced emarketers.

earthYARD
オーストラリア
アプリの使用期間:約1年
Dotdigitalが返信しました 2020年7月2日

Hey earthYARD,

Thanks for your awesome review and for recommending us.

Regards

Darren H

2022年5月24日

Dotdigital is an absolutely appalling app in a myriad of ways
- it was extremely complicated to set up (it took weeks) and ultimately you will end up sending emails from a noreply email address which sends a bad message to your customers about how much you want to hear from them! This alone should make you run a million miles the other way... you don't appreciate noreply email addresses as a consumer, so don't do it to your customers!
- expensive (it costs many times competitor products that perform better, have better reviews and are much simpler to implement)
- extremely difficult to implement and they don't like to assist... you'll have an 'account manager' who will quickly go through their extremely complicated app but they basically want you to pay them to set up emails for them. When I looked to find a dotdigital expert on Airtasker there were none because it is not a popular app.
- to top it all off the app then sent an email to our entire Shopify customer database - past and present - subscribed and unsubscribed - with no permission or warning which meant we were inundated with calls and emails from concerned customers thinking they were being phished or our website had been hacked. They also told me that this had happened before causing huge angst for customers prior to me. It is only a fundamentally flawed email software program that would sent out an email to an entire customer base with no warning. I wish someone had warned me before I spent thousands more than i needed to on an app that is overly complicated and ultimately doesn't deliver as well as far cheaper competitors. Having struggled to set up any email flows with dotdigital because it was so complicated, I have had no issues in setting up 4 email flows with Klaviyo (ie the problem is with dotdigital not with my skills after 22 years in business)! Take this as a heads up and research thoroughly before you go down this path. I regret it enormously.

Queen B
オーストラリア
アプリの使用期間:約1年
Dotdigitalが返信しました 2022年6月9日

Hey QueenB,

I’m sorry to hear you haven’t been satisfied with our product and services. I know you’ve been speaking with my colleagues about these issues already. I thought it was important to come back on a few of the points you’ve made:

- Shopify installation process: This is quick and easy for the majority of our customers. We’ve made it even easier recently by introducing a new wizard in our 22two release in May (outlined in this article: https://support.dotdigital.com/hc/en-gb/articles/115000061490-Set-up-Shopify-with-Dotdigital). I’m sorry if you ran into issues that delayed things getting set up. It’s rare we run into issues, but, occasionally it can happen as each customer’s situation/environment is unique
- No-reply from addresses: Customers have many options and flexibility in using custom from addresses and branded domains: https://support.dotdigital.com/hc/en-gb/articles/115000247204-All-about-branded-domains-or-sending-with-a-custom-from-address-CFA-
- Training/guidance: Our Customer Success Managers are happy to guide customers on using our product(s) - it’s something they do all the time. If you’re looking for a deep-dive session into a specific feature/function, that’ll sometimes need a dedicated training session delivered by our Training Team
- Unexpected email send: It’s not appropriate for us to respond specifically or directly on the circumstances leading to this incident. We don’t believe this was directly initiated by an action in our Technology or by our Team. Having said that, we’re going to assess whether we could introduce more in-app notifications/alerts to give our customers additional opportunities to avoid this outcome in the future. Overall, we’re really sorry and disappointed this happened, we know it wasn’t what you expected or intended.

Regards

Darren H

2020年7月6日

Dot Digital integrates well with shopify stores and provides a great level of marketing automation and detail. The customer support from dot digital is even better.

Stone & Wood Brewing Co
オーストラリア
アプリの使用期間:10ヶ月
Dotdigitalが返信しました 2020年7月6日

Hey Stone & Wood Brewing Co,

Thanks for posting a review and for the shout-out to our Support Team 🙌

Regards

Darren H

2022年12月19日

Not worth it. Heavy setup time with little actual support to setup the campaigns given the interface. We never got our foot off the ground to fully use this platform. In my opinion, Klaviyo is easier to self-manage and better at same or lesser cost.
Ometria (£££), ExactTarget (Salesforce) are best, but pricier. My personal experience, with 10+ years of digital marketing experience.

LINDA FARROW (U.K.)
イギリス
アプリの使用期間:8ヶ月
Dotdigitalが返信しました 2022年12月20日

Hey Linda Farrow UK,
Sorry to hear you've not been satisfied with your experience. I know you're already speaking with my colleagues in order to resolve this.
Regards
Darren H

編集日:2023年1月30日

I've been using the Dot Digital platform for around 5 years now. The platform is very intuitive and the account management / support is next level.
Chris in the Sydney office has been so helpful in setting up our automations and is always very responsive when I need support.

Activeskin
オーストラリア
アプリの使用期間:8ヶ月
Dotdigitalが返信しました 2023年3月20日

Hey Activeskin 👋

YAY, your review is awesome. Thanks for sharing.

Regards
Darren H