Dripshipper: Coffee & Tea

Well, they started off good - I've used it for 6 months, but don't count on the advertised "Ships Within 3 Days". The last few months it takes at least 10 days for them to process and then 3-4 days for the customer to receive. I've spent too much money promoting this bad service and am getting complaints. I'm looking for another coffee dropshipper. I don't even care if it's manual ordering - I'm at the computer or phone everyday anyway
ON June 6th: On Thu, Jun 6, 2019 at 03:30 PM, "Customer service" wrote:
I am sorry if you feel that we have wasted your year and money. Our production team is still trying hard to keep up with all the backed orders for several weeks of delay. DON'T EXPECT 3 DAY PROCESSING.
ALSO, DON'T EXPECT THAT THE COFFEE YOU WASTE YOUR MONEY ADVERTISING WILL BE AROUND WHEN YOUR CLIENTS ORDER IT AND THEY WON'T TELL YOU UNTIL AFTERWARDS!!! "I hope this email finds you well. The order for XXX cannot be fulfilled due to unavailable coffee which are Cameroon and Burundi. "Uganda", "Burundi", "Honduras", "Rwanda", "Cameroon", "Bolivia", "Mexico" are discontinued at the moment until further notice. Kindly let us know which coffee should we substitute it with so we can process the order. Also, the main company is out of Timor, so They just might let you know they're out of that AFTER your customer orders it. This company has been a royal headache for a year and don't think for one second they care about you and how hard you've worked to promote THEIR business. There are other private label coffee companies out there. Don't be conned into thinking this one is turn-key ... It's NOT!

Customer support is always there and very helpful in resolving my issues, I can get them though chat or email. thanks

I appreciate Dripshipper for the ease of use. I do wish it was easier to create our own labels and flavors and work with the roasters. The roasters ship quickly, but I can't add my own touches to the shipping. Roasting and shipping myself would be a better way to go to create a better experience for our customers. But I am happy with Dripshipper and the ease of getting started. Thank you!

I use the app to sell my brand of coffee to share with the world. Great app! I recommend this app if your looking to start an online coffee business.

This app integrates really well and is super easy to use. The customer support is also very responsive.

Quick and painless to set up. Any questions i have regarding the product, company, policy, etc are quickly addressed and responded back. Do it!

I like that Dripshipper has great products and gives you the option to have your store built for you. I'd like a little more customization options (specifically the ability to put different blends/flavors into pods). Ease of use is fantastic but the margins are fairly slim.

Everything was intuitive and easy to learn, and being able to really brand yourself and market yourself, you have all the tools available to you and the resources that you need.

1.19.24 - Update: Monthly fees are too expensive, and the increase in prices of the coffee itself are eating up profit margins, if you raise prices yourself, customers won't return. Not sustainable.

I'm very satisfied with the support I received today from Haroon. very professional who has mastered the subject. His response was quick, and he was able to resolve all the issues within a few minutes.

Thank you, Haroon.

Wes

Thank you to Dripshipper for your platform and support, which has helped me create a business that would have taken months, if not years, to get in place. I have been delighted by your support and workflow. If you are on a Shopify platform, this is your partner. I do not know about any of the other connections/platforms. I would like to see more build-out on the WooCommerce connection. Highly recommend.