DropCommerce: US Dropshipping

21d6b2-2.myshopify.com

Answers questions promptly, pleasant staff, eager to help, FAST US SHIPPING, inexpensive, ECO-FRIENDLY suppliers ... What more could you ask for ? DropCommerce made it fast and easy for even beginners to source products in North America , edit and import them directly to your store without any disruptions! Make sure you check your shipping settings in shopify to add rates and track inventory in the correct location and your all set up ! Extremely happy and if you are just starting or have 6 figures a month, this app is worth the install. for me personally my store speed actually INCREASED! Will recommend 1,000 times over.

My rating and ultimate departure from DropCommerce is due to poor communication. The chat box says it can take up to 3 hours for a response, but it actually takes 24 hrs and sometimes as long as 72 hrs (with no resolution). In addition, the suppliers do not respond to your messages either. I was trying to process an order but the payment due to the supplier was incorrect. My first message to the supplier was on 9/25, my first message to DropCommerce was on 9/26, and on 10/2 after multiple attempts decided to find another app and suppliers. Please note as of 10/19 I still haven't heard back from the supplier. The other issue I was trying to resolve was that the inventory from my suppliers wasn't syncing with my store. Whenever DropCommerce responded (24-72 hrs later) they would give me generic/scripted answers, which didn't resolve any of my issues.
Delayed responses and no resolutions can be frustrating when you're trying to run a business. More importantly, it can be bad for your business. Thankfully my store is new so I was able to pivot before it impacted my customer service. Imagine if I had a ton of orders and couldn't fulfill them for 1 week or longer.
You should really consider having 24 hour/7 customer service with sufficient employees to respond in a reasonable amount of time. Providing exceptional service is important to us and we need you all to accomplish that. UPDATE: Shortly after discontinuing partnership with DropCommerce, I had to reach out to them regarding a billing concern. I am happy to say that the response time was quick and efficient. Shiera was proactive in fixing the problem before responding; she even expedited the request. My issue was resolved immediately and I am satisfied with the outcome. In addition, my concerns above were addressed and full accountability was accepted. I am happy to hear that they are working diligently to improve the service as a whole, including supplier relations. I look forward to testing out these changes and reporting back with a satisfactory update. Thank you for your assistance, Shiera.

DropCommerce has high quality products with suppliers that you are able to message and ask questions. I have been using DropCommerce on and off for my businesses, and find I always come back to it as their suppliers and products continue to expand and are top shelf. I have been developing Shopify stores for over 5 years now and out of all of the dropshipping apps out there....DropCommerce is number 1 for me. Absolutely 10 out of 10!!

Drop Commerce is an amazing app. UI very intuitive. Was able to find a nice selection of items in Canada for my store.
Highly recommend any day.
Spencer and team have customer support at their core.

DropCommerce has truly transformed my dropshipping venture on Shopify, and I can't help but give it a glowing five-star review. Shiera's support in setting up my business was beyond compare – her responsiveness and expertise made the entire process a breeze, and my site was up and running flawlessly within a remarkable 24-hour turnaround. The dedication shown by Shiera and the team is a testament to their professionalism. Kudos to CEO Spencer for creating such an exceptional platform; the prebuilt stores they offer are a game changer for aspiring entrepreneurs diving into dropshipping. Without a doubt, I enthusiastically recommend DropCommerce to anyone seeking to kickstart their dropshipping journey – the combination of top-notch assistance from Shiera and the platform's robust features is a recipe for success that you won't want to miss out on.

So everything has been made easy and great customer service I really like working with dropcommerce and I can't wait to do more business

The app is easy to use,but beware if you accidentally go over your import limit they cancel your plan. I paid for basic plan, and went over my limit, wasn't paying attention, and they cancelled the plan. Instead of a pop up stating that I exceeded my number of items they just took my money and cancelled it

Great products, and ease of use as a new dropshipping entrepreneur have made the process seamless and stress-free!

I highly recommend this app to anyone who wants high quality products for their store , its the best.