DropCommerce: US Dropshipping , Počet recenzí: 384

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 81 % hodnocení s 5 hvězdami
  • 7 % hodnocení s 4 hvězdami
  • 4 % hodnocení s 3 hvězdami
  • 3 % hodnocení s 2 hvězdami
  • 5 % hodnocení s 1 hvězdami
6. květen 2023

I really enjoy using this. Importing products is really simple, and its really easy to browse through and find awesome suppliers .I'm really looking forward to continue using Dropcommerce!

My Store
Jamajka
Doba používání aplikace: 9 dny
25. duben 2022

First and foremost, I love this product. The app itself makes finding reliable suppliers with amazing products incredibly easy. The integration with the Shopify site is fantastic, and I appreciate the detail to which they allow product importation. Where this app lacks is customer service. I purchased the website build out package which promises 3 months of automated shipping help. I have not gotten the help I need with a single shipment, and have had to complete them all myself, despite following the team's instructions and switching on automated shipping. The one shipment they did assist with, they didn't even pay out for both suppliers so only one of the products from one supplier was fulfilled-- so I had to follow back up and complete the order myself so that my customer could receive the full order they had already purchased and paid for. Then, when I reach out to customer service (which I've done multiple times), they are less than helpful. I didn't purchase their most expensive plan and pay for automated help to receive little to no true support, with customer service reps that could seem to care less if my problem is solved. TLDR; The app is great, the customer service team is less than helpful.

Reverie Wearables
Spojené státy
Doba používání aplikace: 7 měsíci
Vývojář DropCommerce odpověděl 26. duben 2022

Hey there,

Thank you so much for your feedback, I'm sorry to hear that you didn't have a good experience with our support team. We usually get great feedback on the quality of our customer support, and so I do apologize for any issues that you may have run into!

I believe our support team may have mentioned that we can not activate the automated fulfillment feature for you, as you need to do so on your end which acts as a form of consent to allow our system to do so. We are going to take your feedback into consideration and look at making this more obvious to our users so that there is no confusion in the future.

We want to make this right for you, our head of support Anastasia has reached out to you to discuss further. Please reach out if you have any other concerns or feedback!

Datum úprav: 5. březen 2020

This app is pretty terrible. Not a really great selection (at least for what I need) and their prices are ridiculously high. $39 for a super basic bikini set? No special designs or features, just basic. I have no clue how they expect you to make a profit here but I am definitely un-installing. Shopify should disband these type of apps. They claim suppliers are offering anywhere from 30-50% off but a quick Google search proves that is a lie. I mean, we're all trying to make a couple bucks here and I'm not gonna sell FOR you and your suppliers. That's not how this works.

I Just signed up for a plan no more than an hr ago and got set up on the free 7 day trial. Apparently, there is no way to cancel in Shopify or their app so I am un-installing and I sincerely hope that I am not charged. If I am, I will update this review.

Update 3/5/20: I spoke with Patrick and the customer service couldn't be better. They are gonna be adding new suppliers and I think we found a middle ground.

This 'N' That Boutique
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář DropCommerce odpověděl 4. březen 2020

I'm very sorry to hear that you weren't able to find what you needed in our app.

I'm one of the founders, and I can tell you with 100% honesty that we do not mark up the products at all. We do not take ANY commission from sales. We operate as an open marketplace like AirBnb, where suppliers set their own prices. We earn our revenue only from the monthly subscriptions.

If we are made aware of products in our app listed elsewhere online for less than the 'Retail Price' in our app, we would happily contact the supplier and either adjust the prices or remove them from the service if they are unwilling to comply.

Because we only sell from US suppliers, products do tend to be a bit higher on our platform, but often the material and build quality is significantly higher than what you would find on other platforms. We are always listening to feedback, and if we get any bad reviews about a supplier we always act on them.

We are just about to launch a 'rating' system for our suppliers, which will make it much easier to find only the top-quality options, and we are bringing on multiple new suppliers each day.

If you'd like to chat about this one-on-one, I would really appreciate you letting me know which suppliers / products you saw listed online for cheaper than in our system, and I will make sure it gets dealt with, in addition to looking for more suppliers specifically in your niche.

Thank you for being passionate enough to leave a review. It means a lot to us, and if you would give me the chance to speak to you, I will do everything I can to improve the situation.

I will reach out directly to you as well and I hope we can discuss this further.

Talk soon,

Patrick, DropCommerce Founder

Datum úprav: 25. listopad 2022

I have chosen to rewrite my review. The developer reached out to me and stated some information, but I am not going to give five stars. All I have to say is that some of the suppliers on here will not allow you to make a desirable profit, so vet out the suppliers before you use them, and do not limit yourself to one dropshipping app. Do your homework before you start adding items, research the products online, and determine if the suggested sell price is above or below the market before you add them.

Utah Home and Gift
Spojené státy
Doba používání aplikace: 6 měsíci
10. červenec 2022

Nice interface and really helpful support. The products look good and shipping times are great! Highly recommend!

Kick BrAss Designs
Kanada
Doba používání aplikace: 8 dny
11. červenec 2020

I thing this drop shipping platform is great to use. It's fast to place orders and the service is great.

Quick Enterprise Group
Kanada
Doba používání aplikace: 8 dny
Vývojář DropCommerce odpověděl 12. červenec 2020

Thank you so much for the review. We're so glad that you like our platform and our service :)

Patrick, DropCommerce Founder

7. červenec 2021

This app was easy to use and I found good products here. I am new to this online shipping and needed guidance. The customer support team were very helpful and I look forward to growing a successful business!

Crystelleco
Kanada
Doba používání aplikace: 7 dny
Vývojář DropCommerce odpověděl 27. červenec 2021

Happy to hear that you're enjoying it!

We're here to help should you need us :)

- DropCommerce Support Team

30. březen 2020

Selection for my niche is pretty good, not a large selection but some interesting first time items. Had a customer place their first order, recommended charge for shipping to the customer was 4.90, but when placing the order they charge you 10. There is a small disclaimer completely unnoticeable until order checkout about ability to charge 2.99 by completing sales fulfillment (so they reimburse you if you make enough sales) but only limited to 20 orders a month. I'm technically losing money to shipping at the moment, now I have to decide to charge the customers the full shipping price or increase retail price which either way looks bad for the business. Wish this was brought to the seller's attention in the first place, and DropCommerce should just feature this disclaimer as a promotional opportunity rather than an obligation to complete orders to a certain limit.

Tytanium LLC
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář DropCommerce odpověděl 30. březen 2020

Hi there,

I'm sorry that this reimbursement option wasn't made clear enough up front!

It does show in the initial product pricing/shipping details area, but I can see how it could be missed. Sorry about that!

This is a new feature and I will absolutely forward your feedback to our development team so we can improve this in the future.

Thanks again for your feedback and if there's anything we can do to help, please contact us via live chat support in the app and we will be happy to chat.

- Patrick, DropCommerce Founder

29. duben 2020

As a supplier this has been the easiest and most convenient app to use, it integrates perfectly with our shopify store and links our inventory in no time. We are used to deal with other drop shipping platforms that are not even close to offer a good customer service for the suppliers and willing to help with any technical difficulty. Spencer is very responsive and helpful.

Thank you for offering an outstanding service.

Raul
Beyond Borders Collective.

Beyond Borders Collective
Spojené státy
Doba používání aplikace: 7 dny
Vývojář DropCommerce odpověděl 17. srpen 2021

Thanks for the review :) We're here to be the best!

Let us know if you ever need help with anything!

- DropCommerce Support Team

Datum úprav: 29. září 2020

Purchased a pre-built store, it was delivered in 18 hours, had a few troubles getting it setup, but tech support has been incredible and is willing to go above and beyond to make sure that I get my store set up correctly. I'm still a beginner with Shopify, and DropCommerce has been the perfect app for someone like me who is still a bit unclear on some things. And for the price of a pre-built store and the time it's delivered, it doesn't seem to be worth the time trying to build it yourself. I will be using DropCommerce for my current and futures stores. I'm also from outside of the U.S., Canada to be exact, and was disappointed that some of the product suppliers don't ship outside the U.S., but DropCommerce isn't responsible for their suppliers' shipping options, and being a Canadian my whole life, this isn't anything new to me, and I will work around it. There are still a lot of great products that do ship outside the U.S., and even some Canadian suppliers. I would still recommend the app to non-American users.

Purrs n' Grrs
Kanada
Doba používání aplikace: 7 dny
Vývojář DropCommerce odpověděl 9. srpen 2021

We're happy to hear that you're enjoying the process so far! Thanks for the feedback.

Wish you the best,
- DropCommerce Support Team