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Podle hodnocení
This is a great app and the only one I could find with all of the quality natural wellness products I needed for my store! Tech support was easy with fast resolution to my question. Thank you Jimmy!
I used this app to reach out to potential customers. The app is easy to setup and simple to use. I will recommend this app to all of my friends.
Happy to hear that! Thanks for the review!
Wish you the best,
- DropCommerce Support Team
I use the app as a supplier and so far very happy with our account set up smooth process and prompt responses to my inquiries. The customer service is great and directive! Thanks!
Triout
We're happy to hear that you're enjoying it! We look forward to working with you.
We're featuring the Wrap & Roll in our upcoming "New Suppliers" e-newsletter, coming out tomorrow :)
All the best,
DropCommerce Support Team
My shop is new and I decided to start with Dropcommerce for several reasons - shipping times and quality of the products. Also, the sync with Shopify is so easy and intuitive. The test purchases that I made went well and all of the suppliers have been great to work with. Deliveries were made on time. Hopefully, Dropcommerce will continue to add suppliers as well as enhance their own platform and scale for growth.
Thank you so much for your review! Rest assured, we add awesome new US and Canadian based suppliers every week, and we have some really great features coming soon as well :D
Great and easy to navigate. Looking forward to work again! Alex is very helpful. They have the best products!
Thanks for your review. We appreciate your feedback :)
My rating and ultimate departure from DropCommerce is due to poor communication. The chat box says it can take up to 3 hours for a response, but it actually takes 24 hrs and sometimes as long as 72 hrs (with no resolution). In addition, the suppliers do not respond to your messages either. I was trying to process an order but the payment due to the supplier was incorrect. My first message to the supplier was on 9/25, my first message to DropCommerce was on 9/26, and on 10/2 after multiple attempts decided to find another app and suppliers. Please note as of 10/19 I still haven't heard back from the supplier. The other issue I was trying to resolve was that the inventory from my suppliers wasn't syncing with my store. Whenever DropCommerce responded (24-72 hrs later) they would give me generic/scripted answers, which didn't resolve any of my issues.
Delayed responses and no resolutions can be frustrating when you're trying to run a business. More importantly, it can be bad for your business. Thankfully my store is new so I was able to pivot before it impacted my customer service. Imagine if I had a ton of orders and couldn't fulfill them for 1 week or longer.
You should really consider having 24 hour/7 customer service with sufficient employees to respond in a reasonable amount of time. Providing exceptional service is important to us and we need you all to accomplish that. UPDATE: Shortly after discontinuing partnership with DropCommerce, I had to reach out to them regarding a billing concern. I am happy to say that the response time was quick and efficient. Shiera was proactive in fixing the problem before responding; she even expedited the request. My issue was resolved immediately and I am satisfied with the outcome. In addition, my concerns above were addressed and full accountability was accepted. I am happy to hear that they are working diligently to improve the service as a whole, including supplier relations. I look forward to testing out these changes and reporting back with a satisfactory update. Thank you for your assistance, Shiera.
We really loved this APP because allow us to promote, sell, meet others customers and re-sellers and learn more from ecommerce and dropshipping. We tried with another company but it was difficult to ad the products and wait them to approved it: which they never approve our items. With DropCommerce the process was smooth and also SUPER MORE USER FRIENDLY... Thanks DropCommerce... Thanks!
Thank you so much for the review. We really appreciate having you on the platform :)
I have used the app for almost a year and even paid for the annual subscription. I will not renew because the products are too high priced to make any profits.
Thank you for your review. I'm sorry to hear that you found the products expensive. To be transparent, we operate as an open marketplace, so the suppliers set their own rates, and we mandate that they offer at minimum a 30% margin, but since a lot of the products are made in the US with high quality materials in small batches, prices do tend to be higher.
However with that being said, the higher price points comes with an opportunity for happier customers and repeat business as our suppliers offer higher quality products and faster shipping times than many other dropshipping platforms.
We take all feedback into consideration and we do appreciate the opportunity to improve!
I will reach out directly to see if there's anything we can do to help.
Thanks a lot,
Spencer, DropCommerce Founder
I will give this app a 4 star for now. Can you please add more suppliers to the list. For now it is very limited on suppliers list, but if you
grow the list, this app is a 5-star....
We're working on it! We've been adding new suppliers every week this year, with some big accounts in the works.
Thanks for the feedback. Hopefully we can provide that 5-star experience soon :)
- DropCommerce Support Team
Although we have been using this company for just a short time, we have been very impressed with the customer service. This makes all the difference in the world when you come across a company that care, not just about making a profit, but about the success of its customers. I recommend you give them a try.