Recenze (418)
Zpřesnit
-
Podle hodnocení
Atlas is one of the easiest Shopify page builders I’ve used. I really liked the different themes with sections that were clean, conversion-focused, and very simple to edit without coding.
I was able to build my store in a matter of minutes following the information on their site pages, watching videos, reading reviews and the FAQs to make the process much faster than with other apps I tried to use to build my store. The information was straightforward and not complicated and didn't make me feel overwhelmed.
Unfortunately, I didn't have the time to launch my store; however, I will definitely use Atlas upon doing so in the near future.
Atlas has been a game-changer for setting up my product bundle pages, but the real reason for 5 stars is their support team. I ran into a tricky cart drawer bug late at night and reached out expecting to wait until morning — Shahadat replied within minutes, took collaborator access, and fixed it while I was watching.
Not many apps offer this level of personal hands-on support. The bundle features themselves are powerful and flexible — multiple offer tiers, custom badges, image/text customization, and easy integration with my theme.
Highly recommend for any Shopify store building serious bundle pages. The app is solid; the support is exceptional.
Hi NutriNature™,
This one made our day.
Shahadat is one of those people who genuinely cares about every merchant he works with, and going hands-on with a cart drawer fix late at night is exactly the kind of support we want to be known for. We'll make sure he sees this personally.
We're really glad the bundle pages are working out for you too, and it's great hearing the support side matched up to the product side. If anything else comes up as you keep building your store, you know where to find us.
Atlas has been one of the easiest Shopify page builders I’ve used. The sections are clean, conversion-focused, and very simple to edit without coding. I was able to build a full product page with hero, video, benefits, reviews, and FAQ much faster than with other builders I tried.
What I like most is that it’s straightforward and doesn’t feel overly complicated. For small ecommerce stores running Meta ads, it’s a practical tool to launch and test pages quickly. Support has also been responsive when needed. Overall a solid option for building high-converting product pages.
Hi NoviHaven,
Thank you so much for the amazing review and for taking the time to share such thoughtful feedback.
We are really glad to hear Atlas has been one of the easiest page builders you’ve used, and that you were able to build out your product page quickly without coding. It also means a lot to hear that the app felt straightforward and not overly complicated, because that is exactly the experience we want to create.
Thanks again for your support and for being part of the Atlas community. We are very happy to have you with us.
The store builder is very fast and it takes so much of your mind so you can focus on other things. They have very good support team, in minutes I was connected to an agent that sorted my issue right away! So far I am very happy with Atlas.
Hi Utina,
Thank you so much for this thoughtful review. We are really happy to hear that Atlas has helped make the store building process feel faster and easier for you. That is exactly the experience we want merchants to have, less time stuck on setup, and more time focused on growing their business.
It is also great to hear that our support team was able to connect with you quickly and resolve your issue right away. We truly appreciate your kind words and are very glad to have you as part of Atlas.
The app works as intended and support was helpful, however it's impossible (without coding CSS) to just change fonts and other basic tasks
Great customer support and very helpful team!
I had an issue with my billing after cancelling the app, and the support team responded quickly and solved everything professionally. They were kind, understanding, and made the process very easy.
Thank you for the great support experience!
Hi VENVORA,
Really appreciate you taking the time to share this!
Billing questions after a cancellation are exactly the kind of moment where it's easy for support to fall short, so hearing that the team handled it quickly and made the process easy is the bar we want to hit every single time. We'll make sure your kind words get passed along to the folks who helped you.
If anything else ever comes up, just reach out, we've got you.
Amit was very proffesional and took care of my issue in less than 15min solving it completely. Very much appreciated.
Hi Forma Dnia,
Thank you so much for taking the time to leave this review!
Amit is going to be thrilled when he sees this, and we'll make sure he does. Resolving an issue completely in under 15 minutes is exactly the bar we set for ourselves, and it's great to hear he hit it for you.
It also means a lot that you've been with Atlas for 9 months now. That kind of long-term trust is something we don't take for granted, and we'll keep working hard to earn it every single day.
If anything else ever comes up, just reach out, we're here.
Did not notice that it replaces home page as well got replaced full of errors and bugs. After uninstalling the app my page was down because all of the atals elements stay there and you cannot delete them. Support is not really caring that much.
Hey Snauff
My name is Eddie, and I'm the Head of Support at Atlas.
I'm sorry about the experience you had. You're right that we should do a much better job of clearly stating up front that Atlas modifies your home page. That's on us, and it's feedback I'm taking seriously.
I looked into your account and see that our support team already reverted your home page to your previous working version. That also removes the Atlas dependencies in the process, since they are tied to the template in your theme code, so nothing should be left behind. If anything still looks off, just reply here or send me and email at eddie@helloatlas.io and I'll handle it directly.
I'm also really sorry the support experience didn't feel like we had your back. We really do care, and it's frustrating to hear that didn't come through in the conversation. I'll take a closer look at the thread on our end to see what we could have done differently.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards
Eddie
Really great support experience. Everything was handled clearly and quickly, and the help I received made the whole process smooth and easy. Appreciate the professionalism and fast responses throughout.
I had some issues with the app and Shahadat from the support team help solved the issue swiftly and delivered an amazing support service!
Hi Zoryn,
Thank you for the kind words, and especially for calling out Shahadat by name!
He puts a lot into making sure issues get resolved quickly and properly, and hearing that it landed that way for you is the best kind of feedback we can get. We'll make sure he sees this personally.
When something goes wrong with the app, the last thing any merchant wants is to be left waiting, so swift and thorough support is something we really try to get right every single time. Reviews like yours tell us we're on the right track.
If anything else ever comes up, just reach out, we've got you.
