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Don't take it. This is going to be your worst nightmare. Cancelled it, uninstalled it, but still getting charged. Tried asking help from Shopify but no help provided. Have emailed ATLAS, lets see they give a refund or not.
06/07/2026
Still facing issues, now I am like seriously concerned. Last time the refund got initiated but again the same problem is here. After every few days I keep fighting the same issue and honestly its exhausting dealing with the same issue again and again. Now I just want to get rid o this Atlas asap. I say it again, DON'T TAKE IT GUYS, YOU WILL REGRET IT.
Hi there,
I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally.
Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately.
I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally.
Best Regards,
Eddie
I uninstalled the app but it still appears to be charging me. On top of that I can't seem to find their support channel or email or anything. Website has nothing.
I am receiving this automated request for a review, but I have never used this service. I have been charged $100 ($50/month) for an app that has zero usage data on my store. I attempted to cancel previously, yet I am still being billed. I would like a full refund for these two months of inactivity immediately.
Did not notice that it replaces home page as well got replaced full of errors and bugs. After uninstalling the app my page was down because all of the atals elements stay there and you cannot delete them. Support is not really caring that much.
Hey Snauff
My name is Eddie, and I'm the Head of Support at Atlas.
I'm sorry about the experience you had. You're right that we should do a much better job of clearly stating up front that Atlas modifies your home page. That's on us, and it's feedback I'm taking seriously.
I looked into your account and see that our support team already reverted your home page to your previous working version. That also removes the Atlas dependencies in the process, since they are tied to the template in your theme code, so nothing should be left behind. If anything still looks off, just reply here or send me and email at eddie@helloatlas.io and I'll handle it directly.
I'm also really sorry the support experience didn't feel like we had your back. We really do care, and it's frustrating to hear that didn't come through in the conversation. I'll take a closer look at the thread on our end to see what we could have done differently.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards
Eddie
They charged me 39$ even though I cancelled and deleted their app before the free trial ended.
Hi Valence Boutique,
I saw your review and wanted to reach out myself. I'm Eddie, head of support here at Atlas.
First off, I'm really sorry about this. Getting hit with a $39 charge when you thought you'd already walked away from the app is genuinely frustrating, and I'd be annoyed too.
I dug into your account to figure out what happened. It looks like the uninstall came through just after your free trial ended, and that's what kicked off the charge on Shopify's side. I know the timing makes that confusing, and either way, you shouldn't be the one paying for it. So I've already added credits to your account that cover the full $39. The balance is sorted, so you won't be charged anything
If anything still looks off, or a charge somehow sneaks through anyway, just reply here or email me straight at eddie@helloatlas.io and I'll take care of it myself.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards,
Eddie
Don't waste your money and time on Atlas AI.
I imported products from Amazon, AliExpress, and branded stores. Every single one got the same generic, poorly formatted output.
The AI shows no understanding of the actual product, and the results require so much manual editing that the tool provides ZERO real value.
This is a hard pass. Look elsewhere for your store-building needs.
Extremely expensive and difficult to edit themes. Trying to edit an AI generated theme becomes 10x more time consuming than taking a template and building it manually yourself. Moreover you are "trapped" by atlas FOREVER if you want to continue using one of their themes. Terrible business model and I wouldnt recommend
Canceled during the free trial.
Account showed Current plan: Free and no active subscription.
Shopify still generated a paid invoice.
Developer refuses to void the invoice and wants the charge to go through for a refund. Shopify confirmed developers can reverse pending charges.
Multiple reviews report the same issue.
This is not a glitch. It’s abusive billing behavior.
Avoid this app.
Hi AetherMist,
Thank you for taking the time to leave a review. I’m truly sorry for the confusion here. I understand how upsetting it is to see an invoice after you believed everything was canceled.
To clarify, all Atlas billing is handled through Shopify’s app billing system, which means invoices and charge timing are controlled by Shopify’s billing cycle. As a third-party developer, we are not able to void or remove Shopify charges directly on our end.
That said, there are a couple ways we can take care of this for you, and I will personally make sure it’s handled properly from start to finish. My goal is simple, that you feel fully taken care of and that you do not end up paying out of pocket for something you did not expect.
I’ve emailed you so I can confirm the invoice details and get this fully resolved for you.
Eddie
Head of Support, Atlas
Absolute Nutten App
Wish i could give less than 1 star i cancelled free trial and uninstalled cause i didnt need it and they have been still charging me. They also lie and false advertise about how they set up and build the store.
