Recenze (30 652)

Celkové hodnocení
5
Počty podle úrovně hodnocení
  • 98 % hodnocení s 5 hvězdami
  • 1 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
20. listopad 2024

Excellent service. Less than 1 minute wait time. Was served by Raphael who solved my issue within 2 minutes. Very rare, to be able to not only get in contact with customer support, let alone issue solved in under 5 minutes. This is every time. Excellent service.

Sierra Emporium
Austrálie
Doba používání aplikace: Téměř 2 roky
Vývojář DSers odpověděl 21. listopad 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

4. listopad 2024

I recently had the pleasure of getting support from Villanelle on the DSers team, and I can't recommend Villanelle enough! Villanelle was incredibly fast, efficient, and effective in addressing my issue. From the moment I reached out, Villanelle was attentive and made sure to understand my concerns thoroughly. Villanelle was also very patient, taking the time to explain how the DSers processing system works, which really helped me grasp everything better.

What impressed me the most was how Villanelle made the entire process feel seamless and stress-free. My problem was solved in no time, and I truly appreciate the excellent service! If you ever need support, I highly suggest reaching out to Villanelle; you won't be disappointed!

MTLondon
Spojené království
Doba používání aplikace: Více než 2 roky
Vývojář DSers odpověděl 5. listopad 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

22. říjen 2024

I would recommend Dsers to any dropshipper as they have all the essential and more features to run the business , even i beginner can easily learn like me started from scratch and customer support always there to follow you step by step! Amazing app, friendly user features, friendly customer support, all good!

loveforpetstore
Spojené království
Doba používání aplikace: Více než rokem
Vývojář DSers odpověděl 23. říjen 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

21. listopad 2024

Our business has been using DSers for over a year, and it has been an exceptional tool for managing wholesale orders seamlessly through our Shopify store. By integrating with AliExpress as our supplier, DSers has streamlined our order processing and inventory management, allowing us to focus on scaling our business effectively.

The platform is intuitive, reliable, and loaded with features that make managing our supply chain more efficient. In over a year of use, we’ve encountered only one minor issue, which was swiftly addressed thanks to Vivian's outstanding support. Her professionalism and prompt resolution ensured that our operations remained uninterrupted.

DSers has been an essential part of our success, and we highly recommend it to any Shopify merchant looking for a dependable solution to simplify their wholesale operations. The combination of powerful tools and excellent customer service sets DSers apart.

NSFW Gear
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář DSers odpověděl 24. listopad 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

7. listopad 2024

Vivian was AMAZING! Such a hug help! I couldn't have done what I needed to do without them! If you even need anyone to help you with anything, request Vivian! They made sure all my questions were answered and that I was all set. Best Customer Service I have ever had!!

Unity Marketplace
Spojené státy
Doba používání aplikace: 12 měsíci
Vývojář DSers odpověděl 10. listopad 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

4. říjen 2024

Excellent Platform for Seamless Dropshipping!

I’ve been using DSers‑AliExpress Dropshipping for a few months now, and I must say, it has significantly improved my dropshipping business! The integration with AliExpress is seamless, allowing me to easily find and import products, manage orders, and track shipments all in one place. One of the standout features is the bulk order processing—it saves me hours of manual work and streamlines my workflow, which means I can focus more on marketing and growing my store.

The platform is incredibly user-friendly, with clear instructions and an intuitive interface that makes navigating through the various tools a breeze. I also love the automated features, especially the automatic price and stock updates, which help me stay on top of my inventory without constantly checking in.

Customer support has been fantastic too! Whenever I had a question or needed assistance, the DSers team was quick to respond and resolve any issues. Their proactive approach to customer care really makes a difference.

Overall, DSers has made my dropshipping business more efficient, and I highly recommend it to anyone looking to scale their store with ease and confidence!

Spooky Wooky™
Spojené státy
Doba používání aplikace: 10 měsíci
Vývojář DSers odpověděl 10. říjen 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

21. říjen 2024

I had an excellent experience with DSers for managing my dropshipping orders. The platform is intuitive and integrates seamlessly with Shopify, making it easy to process bulk orders and manage suppliers efficiently. A special shoutout to their support team, especially Rfimp, for their exceptional assistance. I was having trouble connecting to AliExpress, and they patiently guided me through the issue, ensuring everything was resolved smoothly. DSers is a fantastic tool for any e-commerce business, and their support is top-notch. Highly recommend!

Robust Clothing Store
Kanada
Doba používání aplikace: Téměř 2 roky
Vývojář DSers odpověděl 22. říjen 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

9. listopad 2024

I recently had the pleasure of interacting with dear Wendy customer service team, and I must say, they exceeded my expectations in every way. From the moment I reached out, the response was prompt, professional, and genuinely friendly. My representative listened carefully to my concerns, provided clear solutions, and made me feel valued as a customer.

What really stood out was their dedication to making sure I was satisfied. They followed up to ensure everything was resolved to my satisfaction, and even offered additional assistance if needed. It’s rare to experience this level of service nowadays, and I truly appreciate the time and effort they put into making sure I had a positive experience.

Thanks to Wendy, I feel confident in recommending their services to anyone looking for quality and reliability. Keep up the excellent work!"

SeyarSalehi
Spojené státy
Doba používání aplikace: 9 měsíci
Vývojář DSers odpověděl 10. listopad 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

28. listopad 2024

Reached out for help today, to understand why products were showing out of stock, Support Staff Rin, was extremely helpful, identifying the problem (mapping issue) and then providing a step by step guide to resolve. In addition helped with other queries, again sending a video to assist me. Really appreciate the help, instead of sending instructions where I'd likely have got lost. Thank you

Wildiscoveries
Spojené království
Doba používání aplikace: 5 měsíci
Vývojář DSers odpověděl 1. prosinec 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

27. listopad 2024

DSers is good, I enjoy their service but some things were confusing at first.

Thankfully they have AMAZING support right via messenger, a special big thank you to Olivia who not only quickly and effectively helped me resolve my issue but also made me feel understood and prioritized.

She helped me feel way more confident using their service knowing help is just a message away <3

WanderChics
Malta
Doba používání aplikace: 5 měsíci
Vývojář DSers odpověděl 28. listopad 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team