Recenze (30 022)

Celkové hodnocení
5
Počty podle úrovně hodnocení
  • 98 % hodnocení s 5 hvězdami
  • 1 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
18. květen 2022

Alen me ajudou e tirou alguma dúvidas, pois migrei do Oberlo. Ótimo trabalho. Só falta o idioma 100% português

Home Shop Brasil
Brazílie
Doba používání aplikace: Asi rokem
15. červenec 2023

HOLA ME HA GUSTADO MUCHO GRACIAS
FACIL DE ACCEDER AUNQUE ULTIMAMENTE A TENIDO UNOS INCONVENIENTES AL ANEXAR ALIEXPRESS

gavediastore
Chile
Doba používání aplikace: Asi rokem
Vývojář DSers odpověděl 17. červenec 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

13. květen 2022

Haven't used this app yet but the help I received was excellent. I was unaware that oberlo was coming to an end.

houseandhomeessentials
Spojené státy
Doba používání aplikace: Asi rokem
18. květen 2022

Villanelle helped me so much with so many questions I had and very nice and explained everything for me. The store it’s self does not go into detail or very clear with setting things up. Which is why Villanelle was so great with helping me figure it out.

Baldr Enterprise LLC
Spojené státy
Doba používání aplikace: Asi rokem
Datum úprav: 6. leden 2021

Updated Review: The developers Refunded the charge and support was prompt. Original Review
I was unnecessarily charged 49.90USD without any notification. I was told by the support that after the trial the account will be migrated to Free plan after which I can select the plan I need. This is not good.

Shoppersy.com
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář DSers odpověděl 4. leden 2021

Dear Shoppersy.com team !

We wish you a happy new year !
We are sorry to hear that you are facing this kind of issue.
I am more than happy to help you out.
Let's see what happened here first to see how we could solve it.

We checked related record on Shopify and Messenger, thinking that it could help us to get a better understanding of each other.
1. You subscribed our Advanced service on May 25th, 2020
2. You canceled it on 4th, Jan.
3. We send out 2 rounds of emails and published in-App banner for half a month to notify that we are starting to charge.
4. As to the information given by our support team as you mentioned, we found your chat on Messenger and the only message about subscription from team is :

" Hi there D**tr! Sorry for the late reply.
You just need to choose a Plan, but it will remain free until Dec 31st 2020
The previous version of DSers Pro was a BETA like we announced".

It means that from 1st, Jan, DSers will start billing for paid plans.
Hope that my explains could help you to get a better understanding.

Well as a solution, if you do not want to subscribe paid plan anymore, please simply cancel it and transfer to free plan. Shopify billing system will help to refund the credit to your account in a few days smartly.

Here is an official documentation from Shopify to explain the whole process of downgrade. Hope this could help.
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

Please feel free to let us know if you still have questions and we are more than happy to help at any time.

Wish you a happy new year!
DSers team

2. srpen 2023

DSers has many features we need but it requires a lot of manual work, very complicated. But customer service is always friendly, patient, and helpful. (Sometimes too friendly though haha)

Big Kudo to all the customer service staff who helped us before!
Olivia
Lennon
Selena
Minnie
Wendy
Bruna
Zoe
Mia
Chris
Via
Neva
and could be even more!

Happy Pearents
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář DSers odpověděl 4. srpen 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

2. červen 2022

I had problems with migration between oberlo and Dsers and Krystal helps me to fix it.she is so polite and personal

Toolands
Spojené království
Doba používání aplikace: Asi rokem
Vývojář DSers odpověděl 6. červen 2022

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

26. září 2022

Thank you for the service jessica. She was very helpful in answering all my questions accurately. Thank you

BLUTIFUL1
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář DSers odpověděl 26. září 2022

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

5. duben 2022

Très bon conseiller et très bon service ;xwc mqskcsv dQKÙ Sv xùw kùxw <;=n<ùk n ùlw ,dÙQLWC,

Storeofyourlife
Francie
Doba používání aplikace: Asi rokem
2. červenec 2023

I had the pleasure of collaborating with Een to fulfill an order recently and I must say, their assistance was top-notch! Their knowledge and expertise were apparent from the beginning and they remained friendly throughout the process. I couldn't have asked for a better experience and I highly recommend their services to anyone in need. Thank you for all your help!

outdoorlifestylepro
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář DSers odpověděl 3. červenec 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team