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Wow. I spent over an hour talking to customer service, sending screenshots and a full video, only to have the agent be the most unhelpful and unknowledgeable person. It took everything in my power to remember I was talking to a person, but my goodness. How are you the support of a product understand? I run an entire tech company and had one very simple question and was left with both a headache and a request to cancel my entire account.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address:
support@dserspro.com
DSers team
Umulig å lage profil, desverre app fungerer ikke :(
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Literally can't even be used
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
BAD!!! There is no clear option to cancel de subscription.. looks very shady to me
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation?
If you wish to change subscription, our customer service will be happy to help you.
We also have an article detailling how to do so: https://help.dsers.com/upgrade-downgrade-plan/
Sorry if you could not find it easily
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
trash app, i received 45 order today and i had to cancel all of them because of the dumb price update dser have done, it has completely messed up my pricing.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
The app is an absolute nightmare. Orders always have a problem when being placed. Api charges extra shipping costs that do not exist. Customer service although helpful does not know most of the time what the problem is. If a ticket is launched no one checks it and gets back to you. Customer phone numbers never get synced properly. Some products do not sync the correct price and ends up in a loss when placing an order and so on and so fourth. There is a list of problems which I cannot possibly post all. I will be soon leaving this app for another app. Very disappointed!!!
Hello,
Thank you for taking the time to leave this detailled review and sorry to hear that you had such a tough experience with DSers.
We just want to let you know that the issue about the product sync has ben fixed. There was indeed a problem, but you can now see the correct prices.
We are double checking the Chrome extension about what you mentionned.
Please drop our customer services team a message via on any below methods if you meet any other issues
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
No chinese can use, it sucks
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
What do you mean by "No chinese can use"?
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Not getting free subscription ..
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
On désinstalle et il continue à prélever, taxer, taxer, etc.......
Hello!
Thanks for taking the time to write a review.
It seems you have indeed successfully uninstalled the app, please note that due to Shopify billing system, it's possible to receive some due payment up to a month after uninstallation.
We'll be happy to check your exact situation and refund you any money if there's an issue.
Please feel free to contact our customer service team if you have any questions,
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
NUL DEPUIS VOTRE MISE A JOUR LES COMMANDES METTENT 10minutes a passer c'est innaceptable