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Excellent customer service from Lily... detailed information and very helpful. Thank for your patience Lily. God bless!!
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
I'm having problem with Dsers but just because of their support that is actually very good, I'm giving 4 stars.. So, I think every gonna be okay at the end...
Isla a été d'une très grande aide pour m'aider à lier le bon compte AliExpress à DSers. Sans elle je serais encore bien embêté! Merci!
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I used this app to begin my dropshipping business but I had a little problem. When I order with the app, I have an Ali Order No but when I try to make the payment on aliexpress, the Order No does not match.
Hi dear Selly sales team! Thank you for your review and sorry for this happened to you. Could you please contact support@dserpro.com to give more details about your issue? Especially clarify what is the order number and how it does not match. Dev team will check for you as quick as we can. Look forward to your contact.
I am new to dropshipping and chose DSers due to their great reviews. So far I can see why they have so many 5 star reviews! I've had few complications but nothing the help center wasn't able to tell me how to overcome. Easy to use and notifications of price changes come through in good time.
I have seen a few reviews about the product descriptions being difficult etc. I personally don't think this is an issue as they show specifications and a description and give you the choice as to what part you want sent over to shopify. Admittedly some items you have to make your own descriptions for but with items from AliExpress that is expected. You can also source products from aliexpress directly and paste the link rather than only be able to use their list which makes this app 10x better than most.
The reason for 4 stars is because I have yet to see how the app performs with orders as currently I'm still in the getting started phase but going by my experience so far I look forward to an easy process.
Once I've had my first orders and they have been delivered to customers I will update this review and hopefully change to 5 Stars!
I look forward to building a great relationship with DSers and wish all dropshippers on this app all the best!
Hi,
We are happy to learn that DSers is really helpful for you. DSers will continue working hard to provide an excellent dropshipping experience for all users. Please don't hesitate to contact us if you need more help. Happy dropshipping with DSers!
DSers Team
Good customer service and fast responses. Easy to use, but I would change a few things to make it more convenient, such as being able to delete images or variants through the app. You can only do this through Shopify, which makes it a little more time consuming. Hopefully they can change a few things to make it more convenient, but overall I am happy with the app.
Hi,
We really appreciate your review of our App and customer service. We will take your suggestions into consideration! We are grateful that you took the time out to leave such a thorough comment to us. DSers will continue trying hard to provide and develop more features that will help increase the efficiency of dropshipping. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
The app is great when you do not have a laptop or computer around. The customer service is usually spot on and helpful at all times. Makes running the store that much easier
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
Many thanks to Mrs. Elaine, she helped me solve the problem
This is a great example of an ideal employee. Thank you, Elaine
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
i needed help with processing my first order with dser. i was having issues understanding mapping. they walked me through it.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
There are some glitches in the app that make it very annoying to use at times. However it is the best app for processing your orders. Customer service are very helpful and respond super quickly!
Hi,
We really appreciate your review of our App and customer service. We will take your suggestions into consideration! We are grateful that you took the time out to leave such a thorough comment to us. DSers will continue trying hard to provide and develop more features that will help increase the efficiency of dropshipping. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team