Recenze (30 022)

Celkové hodnocení
5
Počty podle úrovně hodnocení
  • 98 % hodnocení s 5 hvězdami
  • 1 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
20. červenec 2023

J'aimerais exprimer toute ma gratitude envers Sherry pour son incroyable aide dans la résolution du problème que je rencontrais avec DSers. Sa réponse rapide et ses compétences exceptionnelles ont été un véritable soulagement pour moi.

Dès le début, j'ai été impressionné par la disponibilité de Sherry à répondre à mes requêtes. Elle a manifesté un grand professionnalisme en écoutant attentivement mes préoccupations et en posant des questions pertinentes pour bien comprendre la situation. Cela m'a donné confiance en sa capacité à trouver une solution adaptée à mon problème.

Non seulement Sherry a répondu à mes questions avec précision, mais elle a également pris le temps de m'expliquer clairement les étapes à suivre pour résoudre mon problème avec DSers. Ses explications étaient concises et faciles à suivre, même pour quelqu'un comme moi qui n'est pas un expert en la matière.

Grâce à l'assistance de Sherry, j'ai pu surmonter les obstacles auxquels je faisais face avec DSers et continuer à utiliser cette plateforme de manière efficace. Ses compétences techniques combinées à sa gentillesse et sa patience ont rendu cette expérience agréable et sans stress.

Je recommande vivement Sherry à toute personne ayant besoin d'aide avec DSers ou tout autre problème lié au commerce électronique. Sa volonté de fournir un soutien de qualité est remarquable, et je sais que je peux toujours compter sur elle si j'ai besoin d'aide à l'avenir.

Encore une fois, un grand merci à Sherry pour son professionnalisme, son expertise et sa gentillesse. Elle est une véritable perle et a rendu mon expérience avec DSers bien plus positive. Je lui souhaite tout le succès et la reconnaissance qu'elle mérite amplement !

Maybee.fr
Francie
Doba používání aplikace: 4 měsíci
Vývojář DSers odpověděl 23. červenec 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

8. březen 2020

This app is easy to use and has made my eCommerce experience smooth and enjoyable. The only reason why I gave 4 stars instead of 5 is because it tends to be quite buggy sometimes (items failing to be pushed to Shopify and having to retry multiple times before it works, collections not being recognized, etc). But other than that, it's great!

Sheterra
Kanada
Doba používání aplikace: 4 měsíci
Vývojář DSers odpověděl 9. březen 2020

Hi there !Thank you for your review. The issue is fixed already. Please feel free to let us know if you are still having accessing issue.

18. září 2022

Irene was such a big help! Her guidance allowed me to be pointed in the right direction to learn new things about the process I am partaking in. I definitely feel comfortable reaching back out for further assistance in the future.

BabyWorld
Spojené státy
Doba používání aplikace: 4 měsíci
Vývojář DSers odpověděl 19. září 2022

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

Datum úprav: 4. leden 2021

I just spoke to Eamily. Very helpful and very nice to chat to. Was very detailed and even gave me a screenshot to explain step by step to fulfill my orders. Was able to solve the questions that I have asked and send me a couple of advice on how to integrate Dsers with Oberlo

Sticks&Daggers
Austrálie
Doba používání aplikace: 4 měsíci
Vývojář DSers odpověděl 4. leden 2021

Hi Sticks&Daggers,

We are glad to learn that your issue was fixed. Thank you for your review of our customer service team. They are always here for you to answer any of your questions and help you in every way they can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

4. říjen 2022

5 stars for Victoria who was very helpful. But the app itself is messy - the "seamless" migration from Oberlo to DSers we were all promised has not worked very well at alln for me. Almost half (170) of my 400 Oberlo products did not migrate correctly which means I have to manually enter them all over again & maybe even lose my custom title & product descriptions & images. Not looking forward to it.

Shhh...
Austrálie
Doba používání aplikace: 4 měsíci
Vývojář DSers odpověděl 7. říjen 2022

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions.
We are sorry to hear about the issue you had during migration.
Hopefully you'll be able to resume normal operation soon. Happy dropshipping with DSers!

DSers Team

16. prosinec 2019

In somethings its good one but a little complicated many things need to improve, as variants are too much time taking to add as a separate product and most of aliexpress suppliers has added more than different products as 25 variants, it should be solved and available on dsers pro as well dsers. Will review dsers pro too !

behooray
Pákistán
Doba používání aplikace: 4 měsíci
7. březen 2023

Had a problem with tracking numbers and Zoe explained and solved the issue. They have a nice customer service

gripsterforce
Francie
Doba používání aplikace: 4 měsíci
Vývojář DSers odpověděl 10. březen 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

3. říjen 2022

Issues with the app I needed support on were for importing product lists from AliExpress which it will not do as a complete list but only 1 at a time. Without getting the product to Shopify I’m in tough shape but I got some work around. There also is a push to FSer button Crome extension to push products that only works on PC’s but not iPads using Chrome. They need to work on this!!! As to support… We all need help and support in our lives when encountering new things and new processes and I am pleased to report that I’ve received both from Shopify Support gently guiding my journey between AliExpress, DSer, and Shopify as each piece connects and changes in one can affect the other. My chat support agent was Eden who was both extremely knowledgeable and best of all patient with me to a fault. Giving credit where it is due… If you happen to get Eden when you need support you are in great hands!

Mom and Pop Gift Shop Inc.
Spojené státy
Doba používání aplikace: 4 měsíci
Vývojář DSers odpověděl 7. říjen 2022

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

1. únor 2023

Muito bom, recomendo, e é isssooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

EletroSports
Brazílie
Doba používání aplikace: 4 měsíci
Vývojář DSers odpověděl 1. únor 2023

Hi,

Thank you for your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

28. květen 2022

Jessica supported me after a new migration over to the software - very helpful and quickly resolved my issues.

Posh Petz
Spojené království
Doba používání aplikace: 3 měsíci