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I just migrated my store to this app. I really like how it allows for bulk ordering and Tang was extremely helpful in navigating how to do this. There are som glitches in the system but overall works really well.
Need help it’s not supported I don’t know what to do with this issue I have five products on my store I don’t know if this would affect the issue at hand
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
So far I like the app. Jessica from customer service was quick and very helpful. She was awesome. She helped me import my products. Thank you so much.
Hello SportyPrepper,
Thank you for your comment.
Please let us know how we can improve DSers, we'd be happy to hear your thoughts!
Happy dropshipping,
DSers Team
Lily was so super helpful walking me through the order fulfillment process with Shopify. I give Lily herself a 5 star for her customer support! The app itself gets a 3 star. While it'd be sooo much easier if Dsers was integrated properly with Shopify to simply click on the "Request Fulfillment" from a store owner/user experience perspective, Lily made this process headache free, easy to understand, and so easy to follow with her instructions and screenshots. Thank you so much Lily!
Hi,
Thank you so much for your review. We are glad to know that you like dropshipping with DSers. We strive to provide our users with high-quality service to answer all the questions for them. Please feel free to contact us if you need more help. Happy dropshipping with DSers!
DSers Team
Customer supports helps right away but always begs for reviews. Kinds gets annoying even after a hour they will still beg you for reviews.
Hi Unnecessary Things,
Thank you for your review! We apologize if you felt pushed to leave a review, we like to get proper feedback from our users. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Installed free plan to check. App is slow to response to any command like delete a product. Also, This plan does not have price automation, so I am not sure about speed of price changes on my website.
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
I was forced to use this app since they took over for Oberlo. I can't say that this is the easiest app in the world but it seems to get better with time and the more you use it. The customer service is great though. Although you have to use FB messenger and I don't see they have help via email or phone, they are quick and very good at providing the assistance through messenger. Today's issue was great. Thank y ou!
Hello The Fibro Spot,
Thank you for you review, we appreciate all feedback.
we do have an email where you can contact us. Here is the email address:
support@dserspro.com
Could you please tell what you would change, and what you would improve in the app? We are always open to suggestions!
Happy dropshipping with DSers
I am a new seller and probably it will take time to get used to the different features of autods, however, I think navigation could have been much simpler. Probably you would understand if you see the platform from a new user perspective.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Suporte muito bom, atendimento e plataforma muito bom.
Resolve sempre nossos problemas. Parabéns …..
Hi jccolecction,
Glad to learn that your problem was solved! We will continue making sure to provide an excellent service. Don't be hesitate to contact us again if you have any questions Happy dropshipping with DSers!
DSers Team
En pitänyt siitä, että Dsers sai kaikkien asiakkaiden tiedot, niidenkin, jotka olivat asioineet ennen soveluksen liittämistä Shopifyihin. Koin sen epämiellyttävänä ja koin, että petän asiakkaani, kun sallin heidän tietojensa siirtymisen Kiinaan, jonne heillä itsellä ei kontaktia.
Hello,
We understand your concern, but there is sadly no solution to this issue, as a supplier will not be able to send the product to your buyer if they don't have the name and address.
Alternatively, you can first send all the product to a third party first, then send out the package again, but the price would be extremely high and reduce your profits.
If you are uncomfortable with Chinese suppliers having access to your customers' details, dropshipping might not be the right business for you.
I hope you understand,
DSers team