Recenze (29 792)

Celkové hodnocení
5
Počty podle úrovně hodnocení
  • 98 % hodnocení s 5 hvězdami
  • 1 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
15. leden 2024

I had an issue with the mapping of my products and Wendy was really patient and helpful with me in this occasion. She took her time and helped me get sorted. Great experience.

Finer Fings
Spojené království
Doba používání aplikace: 8 měsíci
Vývojář DSers odpověděl 16. leden 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

17. prosinec 2023

It's rare to find such exceptional customer support these days, but Lucy totally blew me away. She listened carefully, understood my problem instantly, and walked me through everything step-by-step. A true gem!
Many many many thanks Lucy. Keep up the great work!

GearUpSmart
Spojené státy
Doba používání aplikace: 2 měsíci
Vývojář DSers odpověděl 18. prosinec 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

9. listopad 2023

This is the first time to used Dsers customer service. I was so lucky to be assigned Alicia to help me. Thank you Alicia

MoonChildWorld
Spojené království
Doba používání aplikace: Více než 2 roky
Vývojář DSers odpověděl 12. listopad 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

9. listopad 2023

Sherry was very helpful in answering my problem request and went above and beyond to answer more on what I needed to do in Shopify. Great service and very kind!

Confident Piece
Spojené státy
Doba používání aplikace: 10 měsíci
29. květen 2024

AMAZING CUSTOMER SERVICE !

BORNOVA
Francie
Doba používání aplikace: 9 dny
Vývojář DSers odpověděl 2. červen 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

Datum úprav: 17. listopad 2023

Myra was so helpfull and commited to answer all my questions! Thanks a lot!
Update 1: But Dsers itself works poorly, many of the features only do what they were supposed to under specific conditions, prices sometimes are not correctly imported, shipment prices cannot be included in final prices (only in a specific situation).
Update 2: prices keep not being correctly imported. Instead of trying to understand, recognize and fix the problem, tech support try to convince you that the app works showing how to configure it by the book and repeating the limitations.

Escolhi Pra Vc
Brazílie
Doba používání aplikace: 11 měsíci
Vývojář DSers odpověděl 19. listopad 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Please drop our customer services team a message via on any below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

23. březen 2024

I have been assisted promptly by Aimee and hence, I could solve the issue which I had on DSers.

My Store
Spojené království
Doba používání aplikace: 5 měsíci
Vývojář DSers odpověděl 25. březen 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

6. květen 2024

Aimee was very helpful and solved concerns

NUTRAL ATTIRE.
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář DSers odpověděl 7. květen 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

30. červenec 2024

bravo

BeatPuncher
Švédsko
Doba používání aplikace: 8 dny
Vývojář DSers odpověděl 1. srpen 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

Datum úprav: 1. únor 2024

The customer rep responded to me timely and answered all of my questions and sometimes with screenshot. This is the first time I am contacting Dsers. I hope I continue to have this kind of experience with the product.

I had another conversation today and Selena was great. She helped me with all my questions.

Lybbel
Nizozemsko
Doba používání aplikace: 3 měsíci
Vývojář DSers odpověděl 23. leden 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team