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I'm enjoying this app, it has many of the products I am looking for. Also the support is awesome. Lily was a great help in sorting out an order whereby the Supplier had changed shipping details. She was really patient and stayed with me until the issue was resolved. Great customer support and satisfaction.
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
Raphael gave great support.
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
I like this app. This app is sophisticated and easy to use. The support members are of good quality. Echo Thank you.
Hi pocoro,
We are thrilled to hear that you enjoy using DSers. Thank you so much for your review. We will continue to provide an excellent dropshipping experience to our users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
I love this app. It is great for ordering in large quantities. I highly recommend this app for anyone looking for great automation.
Rita from customer support is fantastic! He expertly handled my billing issue with great efficiency and professionalism. Rita's clear communication and helpful attitude made the process smooth and stress-free. If you have any billing concerns, I highly recommend reaching out to Rita. Thank you, Rita, for your outstanding assistance!
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
So far so good. The app itself is a little more complicated than other apps of this nature, but Customer Service people are serviceable. Today I interacted with Levi, he was polite and helped me to clarify my doubts really fast.
I will keep updating in the future for more details about this app once I have more experience with it and I use it more.
MARCH 2024 UPDATE: I'm extremely satisfied with DSers, the app and their service keep being top notch. They're reliable and very responsive. I'm very happy after almost 3 years of using this app. They keep my 5 stars. I highly recommend this app and their service for any serious dropshipping business. If your plan is growing your business, DSers is the right company to do it with.
Hi Frimunt Clothing Co.,
Thank you for choosing DSers. We are happy to have you with us! We really appreciate your comment on our customer service. DSers will continue trying hard to provide an excellent dropshipping experience. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
easy to use and install, instructions on the app are very clear as well. If you do run into any problems, the CS agent is really helpful and efficient as well.
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
The app is not working their servers are not functioning properly randomly. Now i get mapping error and i have 500 orders waiting to fulfilll and i cannot fulfill them cause their app is broken once again!!!!!!!!
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
I recently migrated and am still learning the platform but so far I like what I see. A very natural and hassle free transition AND AWESOME SUPPORT FROM RAPHAEL. I would recommend. Fast and friendly assistance!!
customer service is great. when i had some problems to get help, they came back to me very soon and solved my problems super fast. nice app.