Recenze (30 368)

Celkové hodnocení
5
Počty podle úrovně hodnocení
  • 98 % hodnocení s 5 hvězdami
  • 1 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
30. říjen 2024

Super straightforward and easy to use. Customer service is great, Raphael helped me out quickly and made it easy to understand everything :)

LuxCove
Spojené království
Doba používání aplikace: 17 dny
Vývojář DSers odpověděl 31. říjen 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

24. říjen 2024

It was a very helpful experience. Every step clearly explained and the problem solved

Luckgens Stores
Spojené království
Doba používání aplikace: 7 měsíci
Vývojář DSers odpověděl 27. říjen 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

11. září 2024

Great support provided by Sandy! She saved my day! Thank you so much Sandy! :)

Bom Moço
Brazílie
Doba používání aplikace: 12 měsíci
Vývojář DSers odpověděl 12. září 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

8. listopad 2024

Sandy was quickly, concise yet thorough!! I appreciate her answers that got right to the source of my questions and screenshots to direct me with no confusion. Sandy you are a credit to Dsers. Thanks.

KK FASHION PLACE
Spojené státy
Doba používání aplikace: 16 dny
Vývojář DSers odpověděl 10. listopad 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

15. srpen 2024

Great. Makes fulfilling orders extremely easy. Their support team is superb, especially Celia. She spent hours with me on chat to for an issue I had until it was resolved.

Bloomington Grove
Spojené království
Doba používání aplikace: 9 měsíci
Vývojář DSers odpověděl 18. srpen 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

30. září 2024

Great application and very responsive customer service. Thanks to Lucy for her work and for bringing me her solutions quickly.

IZEAU
Francie
Doba používání aplikace: 7 měsíci
Vývojář DSers odpověděl 10. říjen 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

1. listopad 2024

Great experience using the app. I was serviced by Rfimp and he did an amazing job. 10/10 customer service.

Beallure
Kanada
Doba používání aplikace: 3 měsíci
Vývojář DSers odpověděl 3. listopad 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

8. srpen 2024

Exceptional Support Beyond Expectations

I recently had the pleasure of working with Wendy from DSers support, and I cannot praise her enough. Over the years, I've been part of countless support sessions, but Wendy's assistance stands head and shoulders above the rest.

From the moment we connected, Wendy was the epitome of professionalism and expertise. I was struggling to add variants from a second supplier to one of my Shopify products, and instead of just giving me instructions, Wendy went the extra mile—actually, several extra miles. She spent two full hours with me, ensuring that every aspect of my issue was resolved.

What really blew me away was her approach: not only did she guide me through the process, but she also created personalized videos showing exactly what I needed to do. And when the first option didn't pan out as planned, she quickly pivoted and provided another solution, again accompanied by a video tutorial. Her deep knowledge of the application, coupled with her quick thinking and resourcefulness, made a potentially stressful situation smooth and manageable.

Wendy was incredibly patient, articulate, and understanding throughout the entire process. She took the time to ensure I fully understood every step, never rushing me or glossing over details. Her dedication to setting me up for success was evident in everything she did.

In all my years of seeking tech support, I've never encountered someone as knowledgeable, kind, and thorough as Wendy. She turned what could have been a frustrating experience into one of the most positive and empowering support sessions I've ever had. DSers is incredibly fortunate to have her on their team, and I hope they recognize just how exceptional she is.

If you're looking for a top-notch support experience, ask for Wendy. She's truly one of a kind!

Like a BOSS Shop
Spojené státy
Doba používání aplikace: Asi měsícem
Vývojář DSers odpověděl 11. srpen 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

15. listopad 2024

Helped me navigate through a stressful experience, instant replies almost as well. Selena was great! Much appreciated

Enchanted Toys
Spojené království
Doba používání aplikace: 26 dny
Vývojář DSers odpověděl 17. listopad 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

8. září 2024

Luna

Excellent customer service from Luna! They quickly resolved my issue with patience and care, making my experience seamless. Highly recommend!

Flumara
Spojené státy
Doba používání aplikace: 4 měsíci
Vývojář DSers odpověděl 9. září 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team