Recenze (31 921)

Celkové hodnocení
5
Počty podle úrovně hodnocení
  • 98 % hodnocení s 5 hvězdami
  • 1 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
6. květen 2020

Não estou conseguindo processar mais de um pedido por vez, não aparece o botão de processamento em massa no momento de fazer os pagamentos no Aliexpress. Outros colegas também estão tendo esta dificuldade..

zetostore
Brazílie
Doba používání aplikace: 2 měsíci
Vývojář DSers odpověděl 6. květen 2020

Hi there! I am sorry to hear that you have issue when make payment on AliExpress. But please note that, there is no bulk payment feature on DSers extension anymore. Please use AliExpress bulk payment feature to pay at most 30 orders per time. Here is the guide. https://www.blog.dserspro.com/post/how-to-make-bulk-payment-with-dsers-pro. And please feel free to contact support when you have questions . We will appreciate if you could update the review after figuring out. Thank you. Have a nice day.

16. říjen 2021

The app does not allow for fully automatic price updating, when the supplier updates the price. It also only allows you to change the pricing multipliers/rules once every 30 days, something that can be annoying when you start using the service. The customer service is extremely fast and knew most of the problems and potential solutions which is a plus; the only reason I gave 2 stars. They were extremely pushy to leave a review after my first and successive contacts for various other issues which was very annoying, so its easy to see how they have so many ratings (good strategy DSers app marketing team!) The automatic price update is an issue for stores with large catalogues and it renders the app useless to me.

Smart Sales Australia
Austrálie
Doba používání aplikace: 2 měsíci
Vývojář DSers odpověděl 17. říjen 2021

Hi Smart Sales Australia,

Thank you for your review! We are developing the automatic price updating feature at the moment, stay tuned! And we apologize if you felt pushed to leave a review, we like to get proper feedback from our users. DSers will keep trying hard to provide and develop more features that will help increase the efficiency of dropshipping. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

Datum úprav: 16. červenec 2022

Moved over from Oberlo due to their new integration. Overall positive, however I much prefer the look and layout that Oberlo had as seems cleaner and more user friendly. Had a couple of questions with my first order being placed in DSers, then the customer asking to change colour. Their support was good and gave me advice and screenshots to make cancelling and re-ordering easy. Good team and very helpful. Today another issue and Krystal was super helpful and knowledeagble too :) Have downgraded the rating as the integration did not take care of shipping so when Oberlo removed it my goods would not ship as no shipping profile. No advice on this and Shopify useless. I lost almost a month with no bookings and was not aware until a customer told me they could not buy as says wont ship to their country.
Also the dashboard layout, the upload of new products from Dsers to Shopify is clunky and unfriendly. Can´t see eassily where to amned product details, the price updates and when stock low is really not easy to use. I feel that I am going to have to find another more suitable programme.

Lifestyle Travel Trading
Austrálie
Doba používání aplikace: Asi 2 měsíci
28. únor 2020

This app lacks very basic features. That is the ability to (1) keep products automatically in sync (price, inventory) between Aliexpress and Shopify and also to set basic flags in shopify (taxable, not to continue selling when out of stock). Too much manual work for me to overcome these so I removed the app

SpottedFrogs
Austrálie
Doba používání aplikace: Asi 2 měsíci
Vývojář DSers odpověděl 29. únor 2020

Hi there! The feature you mentioned is available in Pro version. It will be rolled out to the public soon. Sorry for the inconvenience and it would be great if you are willing to try DSers Pro in the future. Have a nice day!

Datum úprav: 19. červenec 2022

I face a lot of problem migrating from oberlo to dsers and honestly still prefer Oberlo! - On Dsers, 17 of my store products did not get mapped automatically during the migration and the support team could not help me recover details of the supplier for that product like Oberlo used to have a link of the ali express site from which the product was imported! Also the image and supplier optimiser has A LOT to be desired in terms of efficiency! I miss OBERLO!! I do appreciate the prompt help and support recieved to queries which is so important when running e-commerce.

Patisaa Fashion Jewellery Company
Singapur
Doba používání aplikace: Asi měsícem
Vývojář DSers odpověděl 19. červenec 2022

Hello Patisaa,

We are thankful that you left a review and explained your issue. Every feedback is important.
We apologizies for the issue you met. After checking, it seems that the mentionned products were removed from the store or not available on AliExpress at the time of the migration, so we could not get the mapping information.
Our tech team can help you recover the information for the products now available, just contact us when you want!
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

22. listopad 2021

The team LIES and HIDES DETAILS when you counter their mistakes, ( e.g - one agent said it's a mistake from our end, some said we don't have custom plans and at the same time another agent asking for extra charges) They have HIDDEN CHARGES. Marketing team of DSERS is GOOD and pushy as they ask for reviews from the first day even though I didn't start using the app, but when I purchased and started using the app their attitude totally changed. They are not in favor of showing their good will.Also we can update prices only after 30 days which is quite a long time. Their support team is good as they came with replies very quick and resolved some issues too, but again they did ignore some issues. Not recommended to those who want to look for big projects. but good for those whose targets are small. Conclusion its Disappointed that i believe the DSERS Team.

SOMI Vendors
Pákistán
Doba používání aplikace: 30 dny
Vývojář DSers odpověděl 22. listopad 2021

Hello SOMI Vendors!

Thank you for your honest feedback and sorry for the issues you faced. It seems there was some miscommunication with our Customer Service team.
There are indeed some limitations depending on the plan you are using in DSers, those limitations vary for product import, product in DSers itself and so on. We also have a much bigger plan, that is not listed, as we only offer it to our big users who wish to take their business to complete new heights and want to personalize their DSers experience.
Please, feel free to contact us again if you want to know more about something, we'll make sure to give you accurate information.
Have a great day!

DSers Team

Datum úprav: 31. květen 2023

I tried looking for certain items but could not find. I was hoping for more than what was offered for the price i paid! I also tried to source from your partner sites but was asked to pay again before i could source, customer service is terrible!

NetNecessities
Belgie
Doba používání aplikace: 23 dny
Vývojář DSers odpověděl 1. červen 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

23. červen 2022

This app is way worse than Oberlo. They add extra steps that take up double/triple the time. Oberlo was easy to use, easy to follow. DSers is the exact opposite

Ciccio USA
Spojené státy
Doba používání aplikace: 22 dny
Vývojář DSers odpověděl 24. červen 2022

Hello,

Thank you for your comment.
Could you please give us more details about the features you think we could improve?
More details about the extra steps you mentioned would be extremely helpful and we will use your suggestions to improve DSers.

Thanks in advance,

DSers Team

14. únor 2020

They don't update your price when aliexpress store update theirs. If you're not careful, this app could bankrupt you.

Markina Shoe Company
Spojené státy
Doba používání aplikace: 15 dny
Vývojář DSers odpověděl 14. únor 2020

Hi there ! Thank you for your review. You can set up Notification feature on your DSers-Setting-Notification page to get notified when price changed. Price updating feature is supported on DSers Pro version. We will roll it out to the public soon. Hope it's helpful to you.

18. leden 2020

well..... I keep getting an error setting up this one product? the mismatching caused the failure of SKU match? isnt the SKU not supposed to match? can someone contact plz

Kiannaand Tiana
Spojené státy
Doba používání aplikace: 15 dny
Vývojář DSers odpověděl 19. leden 2020

Hi there ! We are sorry that you are facing issues. Could you please contact : m.me/DSersOfficial on Messenger or let us know details of your issue by sending email to support@dserspro.com ? We are glad to check for you. Look forward to your reply.