DSers‑AliExpress Dropshipping

I was in quite a bit f a pickle because I had my first order come through only to find out that the item was out of stock from the supplier and the customer had already placed the order. Being that it was my first anonymous order and the also my first time using DSERs, I was confused out of my mind about what to do. ultimately, I contacted Shopify support and the rep and I myself both contacted DSERs and two reps helped us at once to solve the problem. Jessica was my representative and she was able to find a substitute product from another supplier and map to correct colors to the original items that the customer ordered. I even messed up the mapping on one of the items and she fixed my mistake. She also explained that because of the plan I was on, (the Basic) that the product quantities don't auto-update, so an item on AliExpress can be out of stock and I won't know about it until a customer places and order and the item is no longer available. She suggested that I turn on notifications (which I had no idea about) or upgrade my plan. Jessica was incredibly helpful. Thank you so much! As for the DSERS app itself, it gets 4 stars because I went through 2.5 hours of stress because the stock levels don't auto-update! You have to upgrade your plan. But the customer service is great!

Dès qu'on est bloqué ils sont à notre disposition pour nous débloquer. Ma dernière expérience était avec Alice qui a été simple et efficace ! Merci Alice. Au plaisir !

O app é útil, mas costuma ter erro no momento de fazermos o login, mesmo digitando a senha corretamente.

I needed some help with a product link and Beenle was very helpful over the instant chat in guiding me as to how to get the problem sorted! Highly recommend Dsers! Great service!

great app,We use this app in our store and it is really useful! We are very happy to have this app helping us in managing our store. recomanded

I didn't use offen cause i have breack with my shopify store, but it was helpful and thanks Jessica for your saaistance.

Estou gostando muito de utilizar o DSERS tive umas duvidas mas chamei o time de suporte achei que ia demorar mas foi muito rápido a Olivia quem mi atendeu muito simpática fui muito bem recebido parabéns

Good application and the support client respond quickly. When you have a question, they respond you the same day, and they explain simply how to resolve you issue.

hi, I got a good service by Alen. good and quick service. I want to Thanks to Alen recommend him:)))

I had some fulfilment issues and the customer service was very fast and straight to the point. They were very helpful in sorting out the matter. Highly recommend.