Valutazione complessiva
5
Numero di recensioni per livello
  • Il 98% delle recensioni ha 5 stelle
  • Il 1% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
28 luglio 2023

Jenny, helped me so much getting my Ali account reconnected to Dser. I am very appreciative of the screenshots making it easy to see the steps I needed to take. The response was much quicker than expected, actually within minutes of the request for support. I am very grateful that I was able to get my customer orders processed and paid for in a timely manner, both for my customers sake, and making me appear as a good business owner.

NewEarth Universe Collections
Stati Uniti
9 mesi di utilizzo dell’app
DSers ha risposto 31 luglio 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

28 agosto 2023

Irene thank you for all your help! I was so lost but you went step, by step, and made sure I was not confused! great customer service! Irene was patient and kind.

bankshayes40
Stati Uniti
Oltre un anno di utilizzo dell’app
DSers ha risposto 31 agosto 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

27 agosto 2023

I was having trouble understanding how dsers works with Shopify to fulfill my orders and send tracking numbers and I got great help from Sylvia who answered all my questions and was extremely patient with me when I kept asking the same question over and over again. She reassured me of my doubts and Im extremely satisfied with her service. Thank you Sylvia!

AquaFront
Canada
3 mesi di utilizzo dell’app
DSers ha risposto 29 agosto 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

23 giugno 2023

Olivia was most helpful!! She was so sweet and patient with me and my questions! She made it seem so easy. And she taught me how to do a couple things so hopefully I won’t need help again with those tasks.

Trendy Gizmoz
Stati Uniti
Circa un anno di utilizzo dell’app
DSers ha risposto 27 giugno 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

15 agosto 2023

I am truly grateful for the assistance I recently received from the DSERS team, especially from a member named Isla. From the outset of my contact, Isla showed not only professionalism but also a genuine commitment to understanding and addressing my queries about the platform. I was particularly impressed with his thorough approach: he not only clarified all of my doubts but also went the extra mile by sending me detailed photographs, some of them annotated, to ensure that every aspect was understood.

It's rare to find a professional who displays such zeal and dedication, making us feel that our concerns truly matter to them. I greatly enjoyed the service I received and sincerely believe that professionals like Isla, who put passion into their work, are essential to the success of any service.

I hope DSERS continues to value and recognize the excellent work of its members, especially Isla. I am thankful and satisfied!

Iriluxy
Portogallo
3 mesi di utilizzo dell’app
DSers ha risposto 16 agosto 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

25 ottobre 2023

Sherry was amazing! My questions where answered quickly and customer service was kind and respectful!

Pinkify Co.
Stati Uniti
Circa un mese di utilizzo dell’app
DSers ha risposto 26 ottobre 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

4 agosto 2023

Expert-level customer service. Every time I have needed support, they have been right there to help me. Highly recommended for every store.

strappz
Stati Uniti
Oltre un anno di utilizzo dell’app
DSers ha risposto 6 agosto 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

3 luglio 2023

The customer service agent Raphael who I spoke with helped me process my first order! He made it super simple and got the problem fixed in no time. Thank you for helping me so quickly and he did it on the 3rd of July! Do you know how difficult it is to get reliable help the day before the 4th? This guy gets two thumbs up, A+++ service! He deserves a raise too!

ChillinVonDylanCo
Stati Uniti
3 mesi di utilizzo dell’app
DSers ha risposto 3 luglio 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time

Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

1 maggio 2023

As a new business owner still it was very important to get walked through in using the platform, DSER was very helpful in helping even walking me through situation.
thank you,

Roc City Products
Stati Uniti
12 mesi di utilizzo dell’app
DSers ha risposto 2 maggio 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

22 luglio 2023

Lily was amazing. Got my first organic order and Lily walked me through the process to make sure I got it right. Thank you so much for helping my shop be successful and the care they show for new sellers is amazing. THANK YOU LILY!!!! I wish I could buy you dinner... :)

The Kingdoms Threads
Stati Uniti
7 mesi di utilizzo dell’app
DSers ha risposto 23 luglio 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team