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Spoke with Vivian on 01/21/24 for probably close to an hour and a half. I am new at DSing, but seasoned at selling. So that left me in a position with an unexpectedly large volume of orders to process and no idea at all what I was doing. It wasn't pretty. We had duplicate orders imported from eBay, no idea how to map everything...I can't begin to list everything, to be honest. Vivian assisted me with not only mapping everything but also taking screenshots to make sure she was providing me with the products I wanted. In addition, I was also asking another zillion questions. After this long interaction, I am certain I am not even entertaining any apps other than DS, and seriously, please, give VIVIAN a raise! She saved my business and helped me feel confident.
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Holly make a fast and perfect service, thank you
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We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
I had issues with certain areas of the products and the price of the products for one of my orders and Rin was amazing and managed to sort out all the issues, going out of the way as to search for alternative products with a better price. Once everything was sorted I could order the products for my customer. Great job, five stars :)
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Para quem está iniciando provavelmente é o melhor app de sincronização de produtos e frete com aliexpress
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We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
suporte excelente e rápido da atendente Rita
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We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
The customer service is excellent! I am new to Shopify and Krystal was a super help to me. Even though the outcome was not as I wished it would be she was very helpful and provided me with more than enough information so that I do not repeat my mistake. Thank you so much Krystal for you patience and help.
Terry
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Really great support very fast and reliable Krystal helped me directly and was able to help me solve the problem. Thank you very much
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Very easy to use with 24.7 support. Isak from customer support service was so helpful and made this whole process so much easier and smoother. I love that their response rate is so fast, makes me feel very supportive through my e-commerce journey! Thanks Isak.
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Many thanks for the great help and support with my huge problem which could be solved with your help. can only give 5 stars although your help should be at least 10!!!!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
I haven't much experience with Dsers yet, but so far I had a great experience with the support of Chris. All my questions and problems got solved very fast. I'm more than happy with the service :)
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team