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App never works properly, always issue.
At least three times a week, you get hit with store connection issue where you can not fulfill the orders.
Support does not comprehend english most of the times.
You ask for something that and you get a
Response for something that is completely for a different
Subject. Most people use it because they made a mistake and choose this app first, it's not easy to move your work from one garbage app to other. I have a lot of orders that need to be fulfilled for Halloween now, and I could not fulfill the orders because of it. It actually not first time that their poor actions have caused financial damage.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
A NOTA 0
O APLICATIVO NAO FAZ CONECÇAO COM A LOJA ..MUITA DIFICULDADE
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Horrible horrible app not able to ship any products, every time I try to purchase it says we're not able to ship in united states but, my rates are set up. They have been no help and don't reply in a timely matter I'm never truly receiving assistance.
Hi there Karma team ! Thank you for your review and I am sorry that you are facing issues. AliExpress is updating service and it will cause some instability. We are working with team to modify as quick as possible. And thank you for your understanding there is time difference. Please feel free to leave us a message or send an email to us. Our support team will reply as quick as possible. Thank you again for your understanding and patience. Have a nice day!
i cant understand if my order completed, it says me in fullifement the order but i cant sellect shipping, i cant understand the app.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us about the situation? It seems that your product's supplier doesnt support shipping to the selected destination.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
Our team will help you fix this.
DSers team
This app has issues. One of my orders was fulfilled on aliexpress but the app failed to capture the payment on Shopify. By the time I noticed this the payment Authorization had already expired. Watch out for freebies with this one.
Hi dear NeckFab team!
We are sorry to hear that you failed to capture your payment. Please note that capture payment is NOT a DSers feature. Please set up Auto capture payment on your Shopify setting panel to receive money from your buyers. Please feel free to let us know when you need any other help. Have a great day.
DSers team
Problemas constantes em realizar a conexão com a shopify.
Realizei a tentativa de conexão, por pelo menos 08 vezes e todas sem sucesso.
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Not being available is understandable but seeing the messages and not replying is another, i was communicating through messenger and my messages were SEEN. im not interested in leaving a bad review for no reason
Their support is litterally NEVER available. Always replying too late and today they saw my messages showing an urgent problem and they IGNORED! If you're gonna ignore your customers atleast dont use platforms that show if youve read the message or not.
terrible
Hi there !
We are sorry that you are having some urgent issue.
Team will help to check as soon as they start working today.
We never ignore any contact from our users.
And please kindly understand that we may not reply in time due to time difference.And we provide free customer service during 10:00 am to 9:00 pm UTC+8.
Thank you so much for your understanding.
Please keep in touch with team on Messenger.
Have a nice day.
não conecta com o aliexpress, da um erro que a página não foi encontradaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
I am writing to express my dissatisfaction and frustration with the recent experience I had regarding the pricing rule and sync feature in DSers. Yesterday, I encountered a problem with my pricing rule, and upon contacting the support team, I was advised to perform a sync multiple times as a troubleshooting step.
However, I would like to highlight that my current subscription plan only allows for a total of four syncs per month. Following the support team's instructions, I utilized all four syncs to resolve the issue. Unfortunately, today, when I attempted to utilize the pricing rule feature, I discovered that it was no longer accessible.
I immediately reached out to the support team again, and I was informed that a ticket had been created for the technical team to investigate the matter. While I appreciate the effort to resolve the issue, I am disappointed to learn that I am now being asked to pay for additional syncs in order to modify my pricing rule.
I would like to emphasize that I should not be held responsible for the additional charges associated with the syncs beyond my allotted quota. I only performed the recommended syncs as per the support team's instructions. It is unfair to expect me to bear the cost for a problem that arose from the system's error and the support team's guidance.
Hello,
Thank you for the detailed review.
We have checked everything and it seems that our customer service team made a mistake in the calculation they gave you indeed.
We will make sure to train our team so that this won't happen again.
In the meantime, our team has reach out to you with a solution to fix the issue.
Please make sure to contact us. Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Don't apply tag!!!sssssssssssssssssasdasdasdaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Hello,
Thank you for your comment.
It seems that you are facing issues with Tags.
Please note that the tag feature in DSers and Shopify are different.
Our customer service team has contacted you to figure everything out and we hope we'll be able to help you.
Happy Dropshipping,
DSers Team