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Was forced to go to this from Oberlo. Oberlo was so much more intuitive and easy to use. I cannot say enough about how much I am displeased with this new platform. First off migration was a nightmare and it didn't keep any of the suppliers, so i had to go back by hand and add all the variants and suppliers back. It is confusing to use and most things on the platform are in broken English making it even harder to know what is ever going on. You have to make sure a bunch of things are in place before you can even think about using this integration. I contacted customer support when I first tried to migrate because it wasn't working (b/c of supplier issue i described)...they were minorly helpful by telling me all the things I needed to do, but ultimately i had to figure it out myself. I never review apps on here, but felt this one needed it and I really don't understand how it is so highly rated. Maybe it takes time to understand, but I am irritated at the tedious work I've had to do to make sure it is all right. Disappointed to say the least.
Hello Deo Dogs,
Thank you for your comment, we appreciate every feedback.
I'm sorry to hear about your issues so let me get back to you about some of the points your raised.
First of all, you're not forced to use DSers. We worked hard with Oberlo to provide a solution for migration, but you can also use other app if you prefer to.
For your migration issues, this shouldn't happen, you mentionned that you contacted the customer service, would you mind contacting them again? They should be able to help you solve this issue.
Finally, we understand that DSers is different from Oberlo, some features are very different, and some simply didn't exist. We know it takes some time to get fully accustomed to DSers, so don't hesitate to contact us for any questions.
I hope my reply proved helpful, have a great day!
DSers Team
I got this message from Shopify, saying App Dsers is incompatible.
What is the procedure now?
When are you going to solve this problem?
this is hurting me a lot, I want you to solve it urgently
Hello,
Thank you for your feedback.
This is actually a visual bug coming from Shopify, and your store can function with DSers normally.
We are working with the Shopify team to get rid of this issue.
Best,
SCAM! Bad customer service made me wait for days to get a reply. I've been charged for using a FREE TRIAL and they still charged me. I asked for a FULL REFUND as this was their fault. After days of complaining they wont even give me my Full refund and only gave less than Half of the money they took from my account. So mad about the fact that I used a free trial plan and cancelled before the free trial ends and they still charged me. scam.
Hello!
Thank you for your review, all information is important.
Please note that the free trial is available for 14 days only, and you subscribed to the paid plan and used some paid features afterwards for a couple of days.
Please accept our apology for any misunderstanding that there might have been, we hope you will still enjoy using DSers!
DSers Team
il sito di aliexpress non apre nulla e rimane sulla pagina bianca senza poter fare il login e utilizzare l'app
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
I was charged $368 for nothing. I signed up through Shopify for what I thought was $1/mo and was charged $368 through DSers. I never drop shipped anything. I cannot find customer service or a help chat to cancel or be reimbursed. It's a total scam.
Hi there,
Thank you for your review, and we’re sorry to hear you’ve had such a bad experience. It seems that you left this comment for another app maybe? We don't have details about a payment from you and we don't have any offers at that price.
Please share more details of your issue with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Non esiste prova gratuita perché rubano i soldi lo stesso l'ho disinstallata durante prova gratuita e devo pagare 18 euro
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Please understand that the Shopify billing service may make it appear so that we're overcharging when we are actually not.
You can also confirm this with the Shopify team
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Frickin garbage. I'm entering my right login info and even changed my password and this trash still says its wrong.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Sinceramente se você sabe criar um app cria um por favor porque esse Desrs não presta alem do suporte sem ruim, a plataforma é toda confusa. dou zero não indico pra ninguem
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Horrible you uninstall and the reinstall themselves and double charge u for stuff you don’t use.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
12/01/2022 Failed Price Updates: The DSERS site has failed to update pricing 5 days in a row. I have to manually open the software and click each of the AliExpress links to get it to update. then the help desk sent me a message saying "see it updated, it works fine" when in fact I HAD INITIATED THE UDPATES NOT THE SOFTWARE. The DSers software MISSED 70% OF CRITICAL PRICE UPDATES on Black Friday, Cyber Monday and on days thereafter. It missed price changes of 30% and 40% on some products and after 48 hours had not updated leaving the site exposed to losses for underpriced products. It is very concerning that their help desk fails to recognize or admonish that they software is glitching and only updating when i open the app and click through the links. The software left us exposed to potential price discrepancies. Failed Mapping: Twice we have had products pushed to Shopify using the DSERS software. The software has lost the mapping of the product. The software has been unable to remap. The help desk has been unable to solve why their software is losing the mapping of the product they pushed to shopify. This has created real time problems for the team with orders not tracking back to DSers for processing and we had to turn to another company app for help. The Dsers site is good for very limited quantity of transactions with products that do not change price significantly or frequently. It is not handling a listing volume of 100 items.
Hello there!
Thank you very much for your review. All feedback is important to us.
We are very sorry for the issue you have encountered and we are reviewing if anything went wrong.
Please note that we try our best to improve and we'll double check everything.
Don't hesitate to give all the necessary feedback to our customer service team too.
DSers Team