DSers‑AliExpress Dropshipping

Dsers is complicated and as much as I hate having to deal with texting to resolve issues I have received the best customer service under these circumstances....if they upgrade to phone assistance...they would be top knotch but until then...the experience was still very good...the only reason I did not give 5 stars is because of the lack of live phone support

I highly recommend the DSers app. The service is incredibly fast and reliable.
I just received support from Holly, and she solved my problem within a few minutes — clear, patient, and very professional.

Big thank you to Holly and the entire DSers team.
Great app and excellent customer support!

Excellent support and fast resolution!

I had an issue with an old deleted Shopify store still showing in my DSers account and blocking product imports. The DSers support team quickly understood the problem and resolved it efficiently.

They were professional, patient, and very clear in their communication. Everything is now working perfectly, and I can import products from my active store without any issues.

Highly recommend DSers for dropshipping — great tool backed by a helpful support team!

DSers est un outil friendly et facile à utiliser, même s’il faut un peu de temps pour s’y habituer quand on débute.
Heureusement, le support est très réactif et explique bien, ce qui aide énormément.Merci Kimi

I had a great experience with the DSers support team. They were patient, professional, and very responsive while helping me resolve my issue. The guidance was clear and easy to follow, which saved me a lot of time and gave me confidence in managing my store.

I had a great experience with DSers customer support. The team responded quickly and was very professional. They explained everything clearly and helped me resolve my issue step by step without any confusion.

What I really appreciated was their patience and willingness to make sure everything was working properly before ending the chat. It’s rare to find support that is both fast and genuinely helpful.

DSers has made managing my orders much easier, and knowing their support team is reliable gives me extra confidence in using the platform.

Highly recommended!

Last night I received my first real order, but ran into an issue when one of my upsell items wasn’t mapped correctly. After struggling to get answers from the supplier and AliExpress, I finally connected with Kimi at DSers. She was professional, knowledgeable, and quickly solved the problem so my order could be processed.

Thank you, Agent Kimi, for saving my very first dropshipping order!

Dser has been top with their fulfilment and going the extra mile to assist with guiding you through issues. Lacy took her time to explain step by step the process or helping me link my tracking information to allow my customers to receive tracking on their side. Superb service!

5-Star Review for Sandy at DSers

I had an outstanding experience today with Sandy, a DSers representative who truly went above and beyond to help me resolve my issue. From the moment our conversation began, she was patient, knowledgeable, and incredibly kind. She took the time to fully understand my problem, walked me through every step with clear explanations, and made sure I left the chat completely satisfied.

What stood out most was Sandy’s genuine commitment to providing excellent service—she didn’t rush, she made sure everything was working perfectly before closing the conversation, and she even offered extra tips to help me avoid similar issues in the future. It’s rare to find that level of dedication and professionalism, and it turned what could have been a stressful experience into a great one!

Thank you, Sandy, for your amazing support and for representing DSers so well. Your help made a huge difference today!

I needed help with how to price my products before I push them to my store. I had walked away from my computer for about two hours and when I came back the page I was on was no longer there, the pricing page. I tried to figure it out and I used the 24/7 chat. However I am on a new computer and it doesn't have my saved passwords, its 11:45 at night, I am tired and frustrated because I just want to find the price page. RIta customer support came to the rescue. She answered all my questions and sent links, she sent pictures with a diagram and also there was red pen so I could see it. Very friendly and made me so calm. We need more Rita's and less Chatgpts, mine is way to upbeat! Rita solved all my issues and said they are there 24/7. I feel reassured that tomorrow will be an amazing day for me to work. thanks Rita for all your help. OUTSTANDING