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This platform is not intuitive and you need to have a certain ability to self-start to use it. Could definitely be more user friendly with improved english prompts. With that said, I contacted Support about an issue and Myra came to my rescue. She was very competent and was able to solve my problem with her through explanations.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could ...
Updated Review. as previosuly 1 star but now upto 3 Stars. The developers are working hard and actually taking note on suggestions and faults which Is great news and very noticeable.
There's now only 2 Issues that I don't like. 1. If you already had an established store prior to the migration from Oberlo to DSers then it is hard to apply the pricing rule to old products. Applying to new products ...
Hello The Furry Bunch,
Thank you for taking the time to leave such a detailled comment, it's really useful to us to hear what people like, and what they don't like.
We ...
i still didnt use this app i had a problem with importing all my products from shopify,but the support team is good Catherine had anwsered all my questions thanks
Hi floricj,
Thank you for your review of our customer service. DSers' customer service team is always here to help you in every way we can. We will continue working hard to ...
I am very satisfied with the help provided by Lena ! She finds solution in seconds while I struggle for a long time. However, I would like to give some advice to improve the platform itself : - the transition with Oberlo is not very smooth (we need to ask to have all the data, I would have appreciated seeing my old invoices and stuff like that...)
- it would be better to have fewer tabs (one ...
Hello Peignoir Avenue,
Thank you for your detailled review.
It's very useful for us to get detailled feedback like this.
we'll take you suggestions into consideration and try ...
I find the app a little difficult at times to use the user interface.
BUT, the Customer Service via the 'messenger' link is very fast & easy to use.
If you have any issues with the platform I would definitely recommend contacting CS via messenger to get help.
Hello!
Thank you for your review!
Could you please give us more details about the difficulty you faced?
It would be really useful for us to improve according to our merchants ...
I really wanted to like this app (DSers Pro), the DSers Pro account is supposed to handle multiple stores of the platforms Shopify and Woocommerce. It does..... but there's a big Wall between the 2 platforms. You can't import products into one platform and then transfer them to another, it's 2 seperate import lists which to me makes no sense at all. If you want to import products into Shopify you ...
Hi dear team !
Thank you so much for your advices and feedback. We are sorry that DSers did not manage to bring you a good user experience. Since Woo and Shopify have a lot ...
Why is the DSers app being reported as incompatible with Shopify? I installed it on July, 6 and used it for a few days, but now the platform has been informing about this incompatibility. Can anyone help me on how to proceed?
Hello,
The issue is cause by an old Shopify API error, but will not affect your business and you can continue to use DSers normally.
We are working with Shopify to solve this ...
Das Problem ist hier der Versand. Man fügt ein Produkt hinzu und erfährt dann später das gar nicht die Möglichkeit besteht nach Deutschland liefern zu lassen. Viel Arbeit, verschwendete Zeit und Ärger. Nur durch eine Testbestellung konnte ich das herausfinden. Ich lösche diese App obwohl ich mir mehr versprochen hatte.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Your supplier issue may have been caused by the ...
legal
Hello there!
Thank you very much for your review. Feel Free to share more details about what you mean.
We'd be happy to hear more from you.
Cheers! Happy dropshipping with ...
The customer service provided is excellent, and I highly recommend using the live chat feature. It is always available and consistently effective in resolving issues. Tiffany helped address all my problems and provided clear explanations. Overall, it is a good customer service experience.
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us ...