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I had a connection problem with Dsers and Aliexpress, customer support was very responsive.
"Raphael" who responded quickly, was attentive and patient to quickly solve the problem. Perfect handling, great quality of service and fast.
Many thanks to Raphael, the best
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Isla was extremely helpful and explained everything thoroughly. She is an asset to your company. Thanks again!
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Sylvia assisted me today and I am so grateful for her help! I was very lost before I messaged for assistance and she made everything so sooo clear for me. She is definitely a great customer service rep. HIGHLY RECOMMENDED! Great job Sylvia!
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I experienced an issue with my first order and reached out to live support. Sylvia replied to me right away and fixed my issue within minutes. Amazing customer service, thank you Sylvia!
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
lennon did a great job i understanding my problem fast and was very quick with providing the solution. thanks lennon
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
"I recently had the pleasure of interacting with the support team at DSers, and I must say, I'm thoroughly impressed. Vivian, the support representative I spoke with, went above and beyond to assist me with my inquiries. Their professionalism, knowledge, and willingness to help truly stood out. Vivian patiently addressed all of my questions and concerns, providing clear and concise solutions every step of the way. The exceptional support I received from Vivian reflects the commitment of DSers to customer satisfaction. I highly appreciate their dedication and commend the entire support team for their outstanding service. Keep up the fantastic work!"
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Olivia, your invaluable assistance with my mapping issue in DSers truly made a world of difference! Your expertise and positive energy not only resolved the problem but also turned a potential frustration into a smooth and enjoyable experience. Thank you for your dedication and for being a beacon of positivity in the world of problem-solvin
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Solved! Today I received this message on my Shopify admin page.
DSers-AliExpress Dropshipping needs to be updated by the app developer. Contact them for support or uninstall the app.
Hello,
Thank you for your taking the time to leave us a rating.
Please note that the issue with Shopify is just temporary and will not affect the normal process of your store on Shopify or DSers.
We are working with their team to solve this and make sure it doesn't happen again.
Please feel free to contact our customer service team if you have any questions,
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
DSers a great app especially if you are just getting started with your dropshipping business. It is easy to integrate with AliExpress and Shopify and has many automated features available. DSers also has great customer support that responds quickly and will investigate and answer any questions thoroughly. Shoutout to Via who helped us use the DSers order tracking that auto syncs tracking numbers from Aliexpress to Shopify using DSers. Thank you!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Had an issue with a connection synchronisation and they resolved it within seconds. Really helpful and love to speak to. Didn't even have to wait to be connected.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team