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If only I could leave less than 1 star. Honestly the most useless customer support and the most useless app. And today, dealing with "Jackie" from customer support is a new low point. She somehow deleted all my mapping and even placed unapproved orders on my behalf, it will take me hours to fix the mess she created.
Hello Lulu Babe,
We're very sorry to hear about your experience with DSers. We apologize if you felt pushed about leaving a review because we are trying to get proper feedback.
For the monthly subscription, we have a dedicated free plan for users coming from Oberlo that gives you access to all the features you had on Oberlo, without having to pay anything, could you please give us more details?
As for the interface, we'll work hard to improve it according to the feedback we received.
Thank you for taking the time to share your thoughts and happy dropshipping nonetheless!
DSers Team
Forced to migrate to this from Oberlo.
More complicated, unable to do what I need to do.
The support staff are non-existent, been waiting all day.
Hello PlayPaw,
Thank you for your comment, we appreciate all feedback.
We'd like to clarify that you not forced to migrate to DSers, you can choose any platform you want :)
May I ask what you need to do and why you think it's more complicated?
Our customer service is available 24/7, and the average response time is under 2 mins, you can try to contact them on Facebook Messenger via:
https://www.messenger.com/t/DSersOfficial
or via email at: support@dserspro.com
I'm sure they'll be able to help you.
Have a great day,
DSers Team
DSers lures me to use their test order, but it can never be deleted. It is such a Scam. Unclear tutorial as well. not smart at all. Update: You are totally saying another thing. I am talking about that I cannot delete the test order. It is a big bug for the users. You are talking about that I could skip. The concern is that I have to skip to avoid the issue. Then what is the meaning of setting up this step? Please don't try to mix the problems. The answer is that you are not ready to do a test order, which meaning it is not a complete test. You should ask your product managers and coders to fix it up instead of just trying to argue with me without the basic logic. So ridiculous!
Dear team
Thank you for your review.
It seems that you had issue when made test order.
Maybe I can provide some helpful solution here if you do not want this order :
1. You can easily skip this step if you do not want to make a test order
2. For the test order made to AliExpress, you can cancel it smoothly on AliExpress
3. For the test order made on Shopify, you can delete it as well.
4. For that order on DSers, we suggest you mark it as fulfilled and it will be moved to Fulfilled tab.
If you still have questions, we have 24*7 support for you.
Please feel free to contact.
Best regards,
DSers team
the support is horrible. Not supported 24hrs. Sometimes it takes more than 2 days to answer you. It should have a call queuing system but the answers are answered via Facebook Messenger. The answers often beyond coming after a long time are very bad and do not help anything.
I take back my review. The customer support did not understand my request to change the product prices, perhaps due to the language barrier. Instead, lead me to sync my store's prices to which I cannot revert back for whatever reason. Asked them to help me revert the prices back to the original and basically said that that's not possible. Currently manually updating my store prices ~ will take all day as a result.
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
For the past month this dreadful app has been besieged with issues. Ever since their system update, seemingly. Tracking isn't being sent to my customers (with no way to do this manually), a new layout which means orders can easily be missed (ie hiding the 'unmapped' orders in a new section), and constantly booting me out and telling me my store isnt recognised (after 3 years of using the app daily). Totally unacceptable. No offer of any refund for all of the inconvenience. Shopify needs to find a new app for dropshippers urgently. The only decent thing is the prompt customer service, hence why I've given it a star.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
They promised to refund but didn't keep the promise. Their customer service was frustrating, as I had to engage with multiple agents regarding the same issue. Each time, I had to reiterate and explain my query repeatedly. It was a disappointing experience.
Hello,
Thank you for taking the time to leave your feedback.
We have checked our database, and your ticket is still in progress, it is number #24088.
We have marked it as urgent, and your refund is underway. It may take some time for refund to be processed, but rest assured, we will try our best to ensure you get your refund as soon as possible.
Please drop our customer services team a message via on any below methods for an update on your ticket.
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Admitad no longer works
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Your app becomes the worst and your service is even worse than your app !!!!
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.
Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have. We'd be glad to glad to hear what you think we could improve.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Since the upgrade on Sep 12, DSers will process the order to AliExpress. It successfully gets there an I pay for the order. BUT the order simply disappears and is no longer in DSers...Not Awaiting, Not fulfilled,... NOTHING
I now have to monitor the orders MANUALLY....and do shipping fulfillment MANUALLY ... They didnt upgrade their system, they JUST BROKE everything.... DID THEY TEST ANYTHING?
I have submitted emails with full descriptions and screen shots and I get NO ANSWER
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.
Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team