DSers‑AliExpress Dropshipping

I called the Help Chat for a couple of reasons. The accounts I have with Dsers and Aliexpress were required my authorization so the platform Dsers could update their records/files. Whatever the computer threw at me I was not coming out favorably. I needed help so I got on the chat line with KIMI from Dsers and from there she helped me get my account back to the proper setup needed and answered most of my ion Questions in and around the Dsers and Aliexpress. I had one other experience on this help chat line and found no issues with the tech helping me then. I felt that it was a successful encounter then and same with now. I would have liked to have a bit more time today so I could get all of questions answered but it was not in the cards for me. These lines can be a tad bit slow so I thought the connection needed a bit more speed. At the end of the day still questions remain unanswered but I am confident the information I needed will find its way to me.

Dear DSers Team,
I just wanted to take a moment to thank you for your amazing support and assistance. Your team has been incredibly helpful, and I truly appreciate the fast, friendly, and professional way you handled my request.
It’s always a pleasure working with a platform that truly values its users. Keep up the great work – you're doing an excellent job!
Looking forward to continuing our collaboration.
Warm regards.

I had an urgent ordering issue involving a customer in Japan, where the shipping address needed to be corrected quickly. Zico stepped in right away and resolved the problem in an instant. His attention to detail and fast response not only saved the order but also kept the customer happy. Super reliable and efficient—Zico is a true professional and a huge help to my business!

I had some problem and needed to contact with the customer service and I was assisted very fast. The service was amazing! I was really stuck with an issue, but the Neva guided me through everything step by step and made it so easy to understand. Neva was also friendly and patient the whole time. It only took me some time to fix my problem, and I couldn’t have done it without their help!

Fiona from DSers was incredibly prompt, efficient, and friendly in assisting me with my request. Her support made a big difference! The DSers platform itself is very easy to integrate with Shopify and keeps all my orders organized — it’s been a great experience so far. I’m really happy with the service and highly recommend it!

Aurora: A Standout Team Member at DSers!
Working with Aurora has been an absolute game-changer! Her expertise, dedication, and responsiveness make the DSers experience seamless and stress-free. Whether it's answering questions, troubleshooting issues, or providing valuable insights, Aurora goes above and beyond to ensure every user feels supported.
Her professionalism and deep knowledge of the platform make her an invaluable asset to DSers. She doesn't just solve problems—she anticipates needs, offering proactive solutions that enhance the entire dropshipping workflow. With Aurora on the team, DSers truly sets a new standard for customer care and efficiency.
Highly recommend reaching out to Aurora if you ever need assistance—she’s simply the best!

I've had a great experience using the DSers app for my Shopify store. It makes order fulfillment super easy and efficient. Special thanks to Lucy from the support team — she was incredibly helpful, quick to respond, and made the whole setup process smooth. Highly recommend DSers if you're looking to streamline your dropshipping business!

I had an excellent experience with DSers support thanks to Rfmp. They were incredibly helpful, knowledgeable, and patient throughout the entire interaction. Rfimp quickly understood my issue and guided me step-by-step to a solution. What stood out most was their professionalism and willingness to go above and beyond to ensure everything was working smoothly. It's refreshing to receive such attentive and efficient customer service. Thank you, Rfimp, for making the process so easy—I really appreciate your support!

I'm really impressed with DSers support! The online chat is fast, professional, and super helpful — I always get clear answers in real time. The platform itself is well-designed, fully automated, and very easy to understand, even for beginners. It truly saves time and simplifies order management. Highly recommended!

I have been with Dsers for over 5 years and it is the most intuitive, easy app that I have tried for orders. I have had to use support many times over the years and have always been extremely happy when I get off the chat because they always solve my problem and leave me feeling relieved and heard. I give them 5 stars hands down. Today´s hero was Frankie who helped me re-map a product for an order. Amazing assistance as always.