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Absolutely amazing app! Just switched over from oberlo and it went very smoothly. Features are all better as well, and customer support was beyond exceptional!! Love this
Collins Helped me with few questions. Its good to have this app when you are new to shopify. Thank you!
Hi inspireshopbr,
Thank you for choosing DSers. We are happy to have you with us! DSers will continue trying hard to provide an excellent dropshipping experience. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I got a problem to make an order but Beenle was very kind to me and helped me very fast.
Thanks for you support.
Hi Precizzo,
Thank you so much for your review! We are glad that your problem was solved. Our customer service team is always available to respond to all your inquiries and answer any questions you have. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I am really really happy with DSers! I am using it a couple of months now but today a was stuck with a big problem for much orders. Someone from the DSers support has helped me for over 2 hours to fix it. That is amazing service. Highly recommend DSers!
Hi Montino,
Glad to learn that your issue was fixed! Thank you so much for the review of our customer service team and the appreciation of our efforts. We will continue making sure to provide the best service. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Has anybody noticed that Dsers is no longer updating status from products from Aliexpress ? I came across this issue over the weekend and double checked with Dsers customer support team all the configurations (that are correctly set) and was told that was a general issue, that all customers were affected, I figured that given the severity of the issue it would be resolved by now, I reported the issue on Sunday (Sept10), I waited Monday to see if there was an update, and is already Tuesday 5:31 PM and issue persist. Dsers would not refund any subscription, but wouldn't provide either an internal investigation number (that was what the customer representative told me on Sunday: "Because our technical team discovered this problem, users are facing this problem. So there is no need to create a ticket. Please wait patiently and we will solve it as soon as possible.") , I need to describe the issue every time that I interact with customer support. No ETA for the fix, not sure if this is actually a current investigation. Any thoughts on how to get DSers attention? Dsers doesn't list the products that have mapped issues, current representative is suggesting to go over all products, I guess I have 303, one by one, see what products have issues and fix them. It looks to me the problem is that the supplier from Aliexpress changes something (remove values or something) what breaks the connection in Dsers, what makes a problem to sync products, but it looks just a lot of work to fix issues that Dsers can't handle, and instead of opening an investigation the suggestion is to fix things manually and pay a subscription of an automated process with challenges that will require manual verification (perhaps a week), go over all the products, and see if this week something was broken and fix it manually, last suggestion was to find another supplier (not sure if its believed that other suppliers don't make changes that break Dsers process). I also asked if Dsers have visibility of how many products have mapping problems, The representative didn't answer my question.
Hi there
Thank you so much for taking time to write this feedback to us.
We are working hard to make sure this doesn't happen again. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
We had some questions about AliExpress and the connection with DSers. Joey was helpful in trying to figure out the answers to our questions. We didn't find every answer but Joey gave a gallant effort and some alternatives, so overall he was very helpful. He did help us solve our problems, so we're off to a good start.
Hi,
We are happy that all your issues were fixed. Our customer service team will really appreciate your review. DSers always tries to provide the best services to its valuable users. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Kanon support och snabb hjälp av Villanelle! rekommenderar andra att prova denna app då den verkar bra!!
Isak - Thank you for assisting me with my issue and questions!
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Very helpful, fast, and nice customer service. They helped me with my problem in a few minutes. Thank you for the help! I'm very satisfied with the service.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Great customer service. Quick with solutions and friendly! Had to reinstall and sync my orders. They were able to solve my problem quick.